Ward Receptionist

7 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Respiratory

**Grade**
- Band 2

**Contract**
- Secondment: 3 months

**Hours**
- Full time - 37.5 hours per week

**Job ref**
- 164-5680684

**Site**
- City Hospital

**Town**
- Nottingham

**Salary**
- £22,383 Pa

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care.

As the Ward Receptionist you will often be the first point of contact for patients and visitors when entering or telephoning Southwell Ward, so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

We are looking for an individual who is self-motivated, content with working in a busy environment and who has good time management skills.

You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise your work load

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

The post holder will be required to provide a professional, efficient and comprehensive reception service. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.

After appropriate training the post holder will be required to utilise the hospital computer systems to capture and update necessary data.

The role requires close liaison with other services and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations.

Working for our organisation

We pride ourselves on being a supportive team and always strive to do our absolute best for our patients and their families. We pride ourselves on providing an efficient and quality service; and the ward receptionist is an integral part of the team.

We have a management team that is both innovative and proactive in ensuring that high quality care is delivered to our patients. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.

Detailed job description and main responsibilities

Please see the attached the Job Description and Person Specification for key duties and responsibilities.

Person specification

Training & Qualifications

Essential criteria
- Must be able to use Microsoft Office and be computer literate

Experience

Essential criteria
- Experience of working within a team

Communication and relationship skills

Essential criteria
- Ability to communicate both written and verbally, with the multidisciplinary team, patients and visitors.

Planning and organisation skills

Essential criteria
- Good organisational skills
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational healt

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