Ward Receptionist

3 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Job overview**:
This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care.

As the Ward Receptionist you will often be the first point of contact for patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

We are looking for an individual who is self-motivated, content with working in a busy environment and who has good time management skills.

You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise work load

**Main duties of the job**:
In addition to the below summary, you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

The post holder will be required to provide a professional, efficient and comprehensive reception service within Newell Ward which is a 27 bed, Healthcare of Older Persons ward.

Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.

After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records.

The role requires close liaison with other services within NUH and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations.

**Working for our organisation**:
Newell Ward is a 27 bed, healthcare of older persons ward caring for patients over the age of 75 who may require complex input from hospital and social services.

We pride ourselves on being a supportive team and always strive to do our absolute best for our patients and their families. We pride ourselves on providing an efficient and quality service; and the ward receptionist is an integral part of the team.

We have a management team that is both innovative and proactive in ensuring that high quality care is delivered to our patients. We are keen to encourage developments in line with Trust policy and working in new ways.

We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.

**Detailed job description and main responsibilities**:
This role involves the maintenance of patient records, liaising and communicating with the multidisciplinary team, patients and families, maintaining and upholding Trust values including following policies and procedures and supporting the ward area with general duties to maintain standards including health and safety and infection prevention. You may also be required to cover other admin roles on the ward in the case of absence and work flexibly across the Trust at Queens Medical Centre or City Hospital.

**Person specification**:
**Experience**:
**Essential criteria**:

- Relevant work experience at least 1 years

**Desirable criteria**:

- Experience of working in a hospital setting
- Use of IT systems eg. PAS, HISS, NOTIS,

**Training**:
**Essential criteria**:

- Good general education - numeracy & literacy
- Evidence of personal development in previous employment

**Communication**:
**Essential criteria**:

- Able to produce short accurate written messages and effectively communicate with patients, visitors and all levels of staff in a clear articulate way
- Good telephone manner

**Analytical**:
**Essential criteria**:

- Prioritise own workload to coordinate deadlines as determined by others.
- Able to work using own initiative

**Physical Skills**:
**Essential criteria**:

- Ability to carry out non-patient moving & handling
- Typing reports and spreadsheets and ability to use a keyboard

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declare

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