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Contact Centre Support Officer X2

4 weeks ago

West Midlands, United Kingdom Venn Group Full time

**Contact Centre Support Officer x2**

Our client is looking for two Contact Centre Support Officers to join the Adult Social Care (Enquiry Team), with potential placement up to 31 March 2024. The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities.

**Start Date**: ASAP

**Duration**: Up to 31 March 2024 (reviewed every 3 months)

**Rate of Pay**: Negotiable dependant on experience (Inside IR35)

**Hours**: 37 hours

**Location**: West Midlands

**Onsite working in North West Birmingham**

**Responsibilities**:

- Deal with incoming calls and process requests for service from all customer enquiries across multiple channels
- Provide customers with a prompt, effective, courteous service, by meeting or exceeding established service standards
- Adjust customer service according to the individual needs of the customer
- Provide accurate and timely advice and information
- To book appointments for officers for telephone or face to face visits in line with agreed procedures

**Requirements**:

- GSCE English and Maths or equivalent qualifications
- Experience of working within a busy Contact Centre environment
- A standard DBS check is required for this role
- Be an active listener, with clear communication skills and a team player

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