Senior Head of HR Contact Centre

2 weeks ago

Co West Midlands, United Kingdom Mana Resourcing Ltd Full time

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JOB TITLE: Senior Head of HR Contact Centre
LOCATION: Coventry
SALARY: £65,000 + £5K car allowance

Are you an ambitious HR Manager who has managed a team and is looking for a new challenge?
We are searching for the right person to head up a large team of HR Advisors.
The advisors are answering general HR queries from a huge variety of businesses.

You will be:
* Helping manage Consultant workloads.
* Managing consultants' performance within a contact centre environment.
* Driving the coaching initiative within the department.
* Identifying training needs, themes and trends as well as areas for improvement and communication of these across the department.
* Promoting awareness of additional services within the Group and subsequently drive referrals within the department.
* Monitoring and reviewing performance activity on a daily basis.
* Assisting in any recruitment and interviews for the department.
* Dealing with client complaints and internal formal meetings (eg disciplinary and grievance).

The role is a 100% work from the office role.

Our client is a hugely successful nationwide organisation who provide an unparalleled outsourced service of the very highest quality. As one of the market leaders in their sector, they are looking for a candidate with the following skills and attributes:

* You will be a qualified HR professional.
* Experience in a senior leadership team or working towards this.
* A passion for problem solving, coaching and developing others.
* Excellent communication and people management skills.
* Ability to work in a fast-paced contact centre environment
* A dynamic and flexible approach, as well as the ability to work under pressure
* Excellent service issue / complaint resolution skills
* Capability to work under pressure with a solutions-based approach

This role is commutable from:

Hinckley
Atherstone
Nuneaton
Coventry
Bedworth
Tamworth

ALTERNATIVE JOB TITLES: HR Manager, HR Director, HR Advisor Manager, HR Call Centre Manager, CIPD, HR Director
INCAL1

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Manager, HR Director, HR Advisor Manager, HR Call Centre Manager, HR Director.

Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk .

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