Receptionist

**Department**

Private Health Care-Audiology

**About The Private Ear Clinic**

We are an energetic, established private ear clinic where long-term relationships, community, reputation, and cooperation matters. As a family run business, we go the extra mile to help our clients feel valued; by giving them an excellent and empathetic service, so their hearing journey with us is as comfortable as possible.

When it comes to our staff, the team is everything at The Private Ear Clinic - an environment of helpfulness and collaboration, and a real sense of loyalty to each other and our business. We are always striving to provide our clients with the best service, from the moment they pick up the phone to us to the minute they leave our clinics and beyond.

**Key responsibilities**

In line with policies and procedures key responsibilities include:
**Filing**
- Add documents to existing client files
- Work with our CRM system 'Cliniko' to log and record documents
- Filing and file housekeeping
- Processing hearing test charts and/or patient files regarding Audiology
- Maintain all filing and work areas in a tidy and orderly manner
- Collect hard copy files and documents and return files to shelves

**Post**
- Sort and distribute incoming post, sort outgoing post, and undertake post office runs
- Record all incoming/outgoing special mail, messenger and courier companies. Keep office manager and Cliniko updated on all aspects

**Scanning**
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Follow all stock and consumable procedures. Replenish copiers with all consumables
- Prioritise jobs and run them to meet requirements and deadlines
- Provide photocopying and scanning as per instructions

**Administrative/Phone duties**
- Collect and accurately input relevant information
- Keep unpaid invoices up to date, along with calling clients for taking payment
- Constantly seek ways to improve operations and suggest and implement approved ideas
- Keep up to date with our pricing and services to help clients efficiently and accurately with their queries
- Communicate with management on a day-to-day basis to help the business run smoothly
- Work closely with management and help keep all clinics updated on Cliniko
- Provide support to Audiologists and Management

**Occasional phone work duties**
- Deal with phone enquires in a prompt, efficient and polite manner
- Ensure recalls and call-backs are actioned

**Person specification**
- Strong communication, organisational and team skills
- Very high attention to detail
- Flexible and dependable, able to take the initiative, able to grow with the role
- Able to remain calm under pressure and work to deadlines
- Conscientious, approachable, and enthusiastic
- Able to quickly build confidence, respect, and trust with others

**Technical knowledge**
- Good knowledge of Microsoft Word, Outlook and Excel is a benefit

Full training will be given, and will start with 3 weeks full time training, Monday to Friday. **Please ensure you are able to commit before applying.**

Previous applicants need not apply.

**Weekly shift pattern**:

- Wednesdays, Thursdays and Fridays
- 8.30am-4.30pm

DBS check ideal, but this can be arranged.

**Job Types**: Part-time, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Application question(s):

- Are you able to commit to the 3 weeks full time training listed in the job description?

**Experience**:

- Customer service: 2 years (required)
- Computer skills: 2 years (required)

**Language**:

- English (required)

Work Location: In person