Referral Facilitator

2 weeks ago

Lincoln, United Kingdom NHS Lincolnshire Integrated Care Board Full time

**The post holder will**:

- Work as a member of the NHS Lincolnshire Integrated Care Board (ICB) Referral Facilitation Service (RFS) based within the Elective Activity Co-ordination Hub (EACH)
- Work as a member of the CCG Elective Activity Co-ordination Hub Team

Work within a team to deliver an electronic patient triage and appointment booking service

Your main duty is to receive electronic referral for patients, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.

The service works to strict deadlines and requires you to handle confidential, complex and sensitive patient’s clinical information on a daily basis. You will also be required to communicate with other partners (GPs, Providers) who provide the direct patient care.
- Excellent verbal communication & interpersonal skills
- Knowledge of all clerical and administrative processes
- Effective time management & ability to work to tight deadlines
- Ability to carry out the role with minimum supervision.
- Effective team working and ability to cover for colleagues in their absence.
- Ability to work with staff of all levels in a positive, helpful, and constructive manner.
- Ability to cope with change

NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.

As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.

The Referral Facilitation Service forms part of the Elective Care Hub which is responsible for navigating patients and providing choice in their journey between presenting to their GP and them requiring specialist consultation and/or treatment.

Main duty is to receive an electronic referral for a patient, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.

Also supporting the system validating some of the longest waiting patients and reallocating to other providers

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