Facilities Assistant

3 weeks ago

Manchester, United Kingdom ISS Facility Services Full time

**Facilities Assistant**

**Contract: Professional & Technology Services**

**Location: Lancashire**

**Hours of work: 37.5**

**Contract Type: Permanent**

We're seeking a Workplace Coordinator to serve as the main point of contact between building users and oversee an integrated facility management solution across the UK.

Are you a customer service superstar with a passion for delivering top-notch workplace experiences? Look no further than our workplace coordinator role, where you'll be the driving force behind an integrated facility management solution that spans the UK

As the main point of contact between building users, you'll be responsible for ensuring seamless service delivery, top-notch customer experiences, and exceptional client liaison. From providing all-inclusive employee and guest services to continually improving our service offering through best practices and lessons learned, you'll be at the forefront of our efforts to build a stronger, more connected community of users.

As a workplace coordinator, you'll have the chance to put your people skills to work, fostering positive relationships with building users and helping to create a welcoming, vibrant environment that people love coming to every day. And with a wide range of facilities management responsibilities to oversee, from cleaning and waste management to landscaping and engineering, you'll have plenty of opportunities to learn and grow in your role.

If you're looking for a dynamic, fast-paced role that lets you make a real impact on workplace culture and customer satisfaction, this is the job for you

**Key Responsibilities**
- Ownership and responsibility for a total Workplace delivery within the building using the ISS FM helpdesk and the wider Workplace network
- To provide support for EY Workplace teams within the buildings
- To always ensure adequate cover in conjunction with any service providers
- To support in ensuring the office working environment and workplace services supporting the business achieve financial and qualitative standards, meet customer expectations, and are continually improved
- To operate as the local “eyes and ears” of the workplace team bringing any areas of improvement or issues to the local Workplace Coordinators attention
- To encourage a self-help ethos within the business and ensure that all Workplace related incidents are logged via the ISS FM Helpdesk
- As a Workplace Assistant, you are responsible for supporting the safety and security of all building and EY office users

**Professional and Personal Competencies/Qualifications**
- Knowledge and understanding of the health and safety relevant to the office inc. Fire, First Aid DSE, and Accident reporting
- IOSH managing safely ideal but will also be put through if they do not have it
- It is key they have customer service - a lot of face to face in the role

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 113910

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