Senior Student Experience Officer

2 weeks ago

London, United Kingdom City, University of London Full time

SCHOOL / SERVICE

**Professional Services**
- DEPARTMENT

**Student and Academic Services**
- LOCATION

**Drysdale Building**
- CONTRACT TYPE

**Permanent**
- JOB CATEGORY

**SALC / Clerical / Technical / Support**
- HOURS

**Full-time**
- SALARY MIN

**£40,745**
- SALARY MAX

**£47,047**
- PUBLICATION DATE

**02-Jun-2023**
- CLOSING DATE

**25-Jun-2023**

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

**Background**:
This role is based in the Quality & Academic Development department within the Academic Services directorate.

Quality & Academic Development (QUAD) provides institutional professional leadership for the management of City’s academic quality and standards framework. The responsibilities of the department include oversight of academic policy, compliance and regulation, programme development and review, and the management of institutional-level student casework processes.

**Responsibilities**:
The Senior Student Experience Officer will undertake and manage student caseload on institutional-level student appeals, complaints, misconduct and support for study (formerly fitness to study) in accordance with relevant policies and regulations. The post-holder will work closely with colleagues in Schools and other Professional Services, with individual students as appropriate and with the Office of the Independent Adjudicator on cases that are referred outside the University.

The post-holder will work closely with the other Senior Student Experience Officer and the Student Experience Manager (Casework) to ensure that colleagues across the institution are guided in department-level processes, and that policies and regulations are upheld.

The post-holder will also be required to contribute to the wider work of QUAD within Academic Services to support its function in developing the academic quality and standards framework and associated policies. This includes reflecting on issues arising from student cases, reporting on student casework data and making recommendations for change as appropriate, as well as participating in the broader development of policies and regulations underpinning student casework processes.

**Person Specification**:
The post-holder will need experience of being part of a Higher Education environment, working within a policy or regulatory framework and dealing directly with individuals in difficult situations.

To carry out the role successfully, the post-holder will need excellent analytical and problem-solving skills and a very strong attention to detail. The post-holder will also need excellent interpersonal and communication skills, which allow them to communicate complex and sensitive information to a range of people. They will manage their own workload for much of the time, but will need to be able to work flexibly within a small team to deliver an excellent experience to stakeholders.

**Additional Information**:
City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

The role is available with an immediate start.

Interviews are scheduled for 25 July 2023.

The selection process will also include a short practical exercise.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

The University of business, practice and the professions

  • Student Experience Officer

    4 weeks ago

    London, Greater London, United Kingdom Regent's University London Full time

    How to applyPlease provide:A current CVA short cover letter introducing yourselfA separate document answering the following questions:Why do you want to work in a student-facing role?Whilst working in a student-facing environment students can become distressed and upset.Can you please give us an example of a time when you have de-escalated a difficult...

  • Student Education Experience Officer

    4 weeks ago

    London, United Kingdom Digby Morgan Full time

    summary - _ docklands, london_ - _ £32,000 - £34,000 per year_ - _ temporary_- specialism - secretarial & admin- reference number - seeo0124 - job details Do you consider yourself to have strong interpersonal skills? Are you confident at maintaining relationships with internal and external stakeholders? If so we are looking for an individual who would be...

  • Student Welcome Senior Officer

    3 weeks ago

    London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week. We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based...

  • Student Experience Officer

    1 month ago

    London, United Kingdom Point Blank Music School Full time

    We are seeking a confident and outgoing person who prides themselves on delivering a high-quality customer experience through friendly, empathetic problem solving. Based at our Penn Street campus, you will be the initial point of contact for students and visitors, providing a warm welcome and directing them to classrooms, event spaces, or meeting rooms....

  • University Student Experience Officer

    2 weeks ago

    London, United Kingdom Goldsmiths, University of London Full time

    About The Department Estates and Facilities Management provide a wide and varied set of services on campus. From gardening to heating, post room, portering, switchboard and security, to timetabling and room bookings to building new facilities. We are here to help. The estate affects everyone at Goldsmiths; staff, students and visitors alike are all...

  • Student Welcome Senior Officer

    2 weeks ago

    London, Greater London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week.We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based student...

  • Student Welcome Senior Officer

    2 weeks ago

    London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week. We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based...

  • Programme Officer x2

    1 week ago

    London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...

  • Student Welcome Officer

    3 weeks ago

    London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week. We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based...

  • Senior Student Records Officer

    1 month ago

    London, United Kingdom University College London Full time

    **Ref Number** B01-04063 **Professional Expertise** Administration and Business Support **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £42,099-£50,585 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Student Outcomes Senior Officer

    1 week ago

    London, United Kingdom King's College London Full time

    Job Description About Us The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community...

  • Senior Student Funding Officer

    6 days ago

    London, United Kingdom Prospectus Full time

    Location: London (Hybrid) - Type: Permanent - Job #185560 - Salary: £38,360 - £43,050 Our client, a leading London University, is looking to appoint a Senior Student Funding Officer to work in the Registry Office, providing support to the whole School community and applicants in respect of matters relating to higher education funding. This is a permanent,...

  • Student Welfare Officer

    4 weeks ago

    London, United Kingdom City, University of London Full time

    SCHOOL / SERVICE **Professional Services** - DEPARTMENT **Joint School** - LOCATION **College Building** - CONTRACT TYPE **Fixed-term** - JOB CATEGORY **SALC / Clerical / Technical / Support** - HOURS **Full-time** - SALARY MIN **£41,732** - SALARY MAX **£48,350** - PUBLICATION DATE **06-Sep-2023** - CLOSING DATE **20-Sep-2023** Founded in 1894,...

  • Senior Student Records Officer

    4 weeks ago

    London, United Kingdom University College London Full time

    **Ref Number** B01-04063 **Professional Expertise** Administration and Business Support **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £42,099-£50,585 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Director of Education and Student Experience

    4 weeks ago

    London, United Kingdom UK Dementia Research Institute Full time

    Director of Education and Student Experience UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 52,000 students and 14,500 staff and is one of the world’s top ten universities....

  • Student Advisor

    1 month ago

    London, United Kingdom University of West London - Student Union Full time

    Job description We are looking for an advice professional who understands best practice in delivering advice in a 1-2-1 or group setting. You must be passionate about supporting students and improving the student experience at UWL! The Student Advisor is a key role within the UWLSU’s Advice and Wellbeing team. The Student Advisor will deliver case-based...

  • Student Welcome Officer

    2 weeks ago

    London, Greater London, United Kingdom University of Westminster Full time

    This role is full time and permanent, working 35 hours per week.We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based student...

  • Senior Liaison and Recruitment Officer

    3 weeks ago

    London, United Kingdom UCL Full time

    About us UCL is a radically different university. Founded in 1826 in the heart of London we are a multidisciplinary university, with more than 16,000 staff and 50,000 students from over 150 countries. We were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. UCL is a diverse community...

  • Student Welcome Officer

    2 weeks ago

    London, United Kingdom University of Westminster Full time

    This role is full time and permanent, working 35 hours per week. We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based...

  • Head of Student Experience

    4 weeks ago

    London, United Kingdom Burman Recruitment Full time

    Head of Student Experience 🕰 Full Time; Permanent 💸 Salary: Competitive 🏡 Working Arrangements: Hybrid 📌 Location: London Area I am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for...