Senior Complaint Investigator

**Description of business unit**: Customer Relations is a centralised business unit that provides support to customers who have felt the need to complain, require access to their data (GDPR) or need to register a bereavement. This particular role sits within our Lending Complaint Team which is responsible for investigating and responding to complaints from...

**What is the opportunity**: To make a difference for our customers through our complaint resolution processes. Delivering fair outcomes for our customers is front and central to our thinking. Customers often understand that occasionally things go wrong. The role is critical to how the Bank responds and addresses the issue and is a key driver behind...

**Complaints Investigator - Marsh Specialty - UK Wide** **Marsh Specialty** is looking for a **Complaints Investigator** to join the team based in one of our London/Birmingham/Leeds/Manchester/Worcester or Bristol offices. In this role you will be responsible for handling complaints which cannot be resolved at branch level and provide expert service in...

Juice Recruitment are excited to be working with a rapidly growing insuretech business based in North Bristol, in their search for a Complaints Resolution Officer. This is a new role, created due to the expansion of the company and is an exciting opportunity to make the role your own. In this role you will be providing unmatched customer service to clients...

**Complaints Handler - 12 Month FTC** **The Role** The role of the Complaint Handler involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a complaint and producing...

Location - Bristol Employment Type - Full Time - Permanent Salary - Competitive package Hours Per Week - 37.5 **Key Responsibilities**: - Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of...

Complaints handler (6 month FTC) **Your new company** Your company is looking to recruit a full time complaints handler in their central Bristol office. You'll be ensuring statutory and organisational requirements are met, that complaints are investigated with appropriate thoroughness and impartiality and thatall complainants receive a full, high quality and...

We have an exciting opportunity for a Complaint Handler to join a growing project, supporting the Customer Relations Department in the delivery of financial support activities relating to complex customer profiles. This role will be based in from homebut some travel to the office in Bristol will be required on weekly basis. The day rate: £180 inside...

Duties: Complaint Acknowledgement, investigation, resolution. Corresponding with the FOS in respect of complaints. Maintaining complaints records on database. Proving timely, clear responses to complaints. **Experience**: - Previous experience in a similar role is preferred. - Excellent Interpersonal and communication skills. - Experience of working for...

Home-Based, with potential infrequent travel to Bristol. Permanent, Full time Band 5, Between £25,000 - £30,000 per annum Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe...

**Hours: Full Time Monday to Friday 37.5 per week with flexible working hours. As long as 7.5 hours per day are completed.** **Salary: £25,000** **Location: Hybrid. Office, and home working options available. Office is located **Aviva Centre, Brierly Furlong, Stoke Gifford, Avon, Bristol BS34 8SW. Role can be done remotely**. Capita Regulated Services...

Capita are looking for an experience Complaint Handler to work on one of our key Life & Pensions clients, on a 6 month fixed-term, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on...

**Excited to grow your career?** **Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.** **About the role** Due to internal progression our Client Services team have opportunities for Complaint Handlers to join the team. Client Services plays a key...

Job Title:Healthcare Complaints SpecialistAbout the Role:We are seeking a highly skilled Healthcare Complaints Specialist to join our team at Serco. As a key member of our Customer Experience team, you will play a vital role in providing clinical insight and leadership within complaints, regulatory investigations, and administrative processes.The successful...

Job DescriptionYou will report into the Customer Experience Manager and be the primary clinical voice within the Customer Experience team, providing clinical insight, analysis, input and leadership within complaints, regulatory investigations, and administrative processes within the business.This includes providing support to non-clinical team members who...

Are you looking for a fresh and exciting opportunity to take your career within pensions to the next level? Or are you looking for an impressive next step within your financial services career? We at Alfred recruitment are looking for driven, tenacious, and creative team players to join an award-winning pension provider in Bristol city centre. You’ll be...

Capita are looking for an experienced Complaint Handler to work on one of our key Life & Pensions clients, on a permanent, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing...

Role OVO-View **Team**: Fraud **Salary banding**: £35,000 - £45,000 **Experience**: Mid-Level **Working pattern**:Full-Time **Reporting to**:Emma Costa - Fraud Lead **Sponsorship**: Unfortunately we are unable to offer sponsorship for this role. **This role in 3 words**: Fraud, Payments, Crime **Top 3 qualities for this role**: Organisation,...

Do you have proven experience in client service, with excellent written and communication skills? Do you have strong numerical and analytical skills, with good knowledge of Microsoft Excel? Our client, an award-winning investment and technology solutions firm, is looking for an Incidents and Complaints Management Associate to join their team. Your...

An exciting opportunity has arisen for a dynamic, motivated and professional administrator to join the PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. This position is offered on a part-time basis, working 24 hours per week, from Monday to Thursday. The post holder will be responsible for dealing with telephone calls,...