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Adviser - Crisis and Energy Department

4 months ago

King's Lynn, United Kingdom Norfolk Citizens Advice Full time

**Adviser - part of the Help Through Crisis Department**

37 hours per week

**Salary**: £23,343 per year

Fixed Term until 31st March 2025

Kings Lynn area

**Norfolk Citizens Advice**

**Registered Charity - 1071297**

Are to passionate about helping people in crisis improve their situation?

Would you like to make a difference in the lives of people in the community?

Are you in the Kings Lynn or surrounding area?

**The Role**

Building on Norfolk Citizens Advices extensive experience of supporting people in crisis across the county we have an exciting vacancy to join our Crisis & Energy Department working with clients facing a range of issues and assisting people in crisis.

These roles provide the opportunity to help hundreds of people to cope with the current cost of living and energy crisis.

This role will cover the Kings Lynn area of Norfolk.

You will need to be able to demonstrate the following:

- Excellent communication skills
- Able to show empathy and build rapport
- Ability to deal with a variety of challenging situations
- Experience of working with a wide variety of people
- A positive attitude and enjoy working in a team
- Ability to problem solve
- Good attention to detail
- Excellent IT skills (Microsoft Office)

**Our Package**

We offer our staff:

- Comprehensive induction and training to become an accredited Adviser
- Ongoing support and professional development
- 4.5% employer pension contribution
- Opportunity for flexible working
- Free access to an independent Employee Assistance Programme
- 20 days annual leave plus bank holidays (pro rata)

**What we are looking for**

**We will provide full training**.

However, we will favour applicants who demonstrate the following experience:

- Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority
- Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment
- Good IT knowledge and an ability to support clients to access information using IT systems
- Previous experience as an accredited adviser in a similar work environment
- Experience of supporting volunteers

**Job Type**: Fixed term contract
Contract length: 24 months

**Salary**: £23,343.00 per year

**Benefits**:

- Company pension
- Flexitime
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: One location

Reference ID: Adviser - Help Through Crisis Department