Support Analyst

4 weeks ago

Reading, United Kingdom Thames Water Full time

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you will be doing**
As the Support Analyst, you’ll provide support to the laboratory and act as an interface between the internal stakeholders and the laboratory teams.
The role involves meeting couriers who bring in samples for analysis, processing the samples, and passing them to the relevant team in the Laboratory promptly. You will also be responsible for the safe disposal of samples and recycling. This is a fast-pacedenvironment, and all training is provided to aid in working together as part of a larger team.
This role is critical to support the sampling and analysis of statutory analytical requirements for compliance with DWI and EA standards.
The Customer Service & Logistics department is resourced between Monday to Friday 08:00 and 21:00 and you will need to cover this by working different shifts during the week; 08:00 to 16:30, 10:30 to 19:00, and 12:30 to 21:00.
Our labs are a key part of the business which allows us to monitor that our drinking water is safe and clean and that our waste product is treated correctly. Not only do we analyse samples from our customers' homes but also from our sites and the rivers too.
- Key areas of accountability will include:_
- Processing daily deliveries of samples and consumables via the goods inwards area and then onward delivery to the relevant analytical departments
- Identifying, investigating, reporting, and resolving any issues with samples upon receipt
- Preparation and distribution of bottles to the relevant Thames Water teams for sampling purposes whilst maintaining full laboratory records to meet the departmental key performance targets
- Disposal of clean and waste sample bottle contents after analysis and washing/recycling of those sample bottles
- Developing your skills and knowledge to ensure processes are carried out to the right quality and technical standards
- Responding to internal customer inquiries in a timely manner
- always adhering to health and safety policies and procedures adopting a zero-tolerance attitude to incidents, harm, and compromise at all times
- Identifying and/or contributing to delivering continuous improvement initiatives
- Manual handling/lifting of cases of samples and consumables, some of which can be heavy (up to 20kg
**We’re looking for you to**:

- Be educated to GCSE level for Maths and English (or equivalent)
- Follow strict instructions and guidelines to produce, record, maintain and verify data within a highly regulated UKAS-accredited Laboratory
- Have our customers at the heart of everything you do and value being part of a team to deliver exceptional customer service
- Have excellent communication, both written and verbal, along with strong interpersonal skills
- Be computer literate and have a good working knowledge of Microsoft Office, preferably Microsoft 365
- Be comfortable carrying out repetitive work and have a real passion for working in a laboratory
- Constantly looking for ways to improve both yourself and processes and will be comfortable in putting your ideas forward
- Be comfortable and able to lift heavy objects
**What’s in it for you?**
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with a length of service, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save youmoney and support your wellbeing.
Thames Water is a dynamic,?rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working?arrangements.
Find out more about?working at Thames Water.
We deliver life's essential service to our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to supportour customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and a earn bit of extra money along theway.

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