Helpdesk Support

2 weeks ago


Reading, United Kingdom IT Talent Solutions Ltd Full time

Helpdesk Support Analyst required by my leading client in Reading. This role will be a permanent 1st line technical business support role supporting my clients specialist software for external customers. The role has the potential to evolve into a 2nd lineposition as you become more familiar with the role and product.

Main duties:

- Providing first class customer support, including assisting with the configuration and troubleshooting of my clients' software products
- Accurate ticketing of issues and adhering to issues within SLA's
- Performing daily checks
- Reproduction and documentation of issues
- Providing bespoke configuration to suit client needs where required
- Contributing to training materials

Skills required:

- Strong communication and customer facing skills

Technical environment
- Other key technologies involved include Windows 7, Server 2008 / 2012, Crystal Reports, IIS, Terminal Services, General Networking etc.



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