Facilities Helpdesk Manager
4 weeks ago
Facilities HelpdeskManager
Location:Site based with flexibility (Reading SurreyUxbridge)
Salary:40kDOE
Hours: 40 hoursa week
Role Type:Permanent
Pareto are currently looking for anContract Helpdesk Manager to join us on a full timebasis.
Responsibilities to includebut not limitedto:
- Implementing andmanaging the eLogs CAFM system across a high profile IntegratedFacilities Managementaccount
- Implement andmanaging the contract specific helpdeskprocesses
- Implement andmanaging the contract financial reportingprocesses
- Line managementof the Helpdesk Team including objective setting performancemanagement anddevelopment
- Work alongsidethe Contract Manager in developing the ongoing strategy to ensurebest fit alongside Paretosgrowth
- Monitoring theFacilities Helpdesk emailinboxes.
- Inputting andtracking jobs into eLogs asrequired.
- Take a cradle tograve approach in the ownership of Helpdesk services including;actively monitoring open jobs and chasing engineers and cleaningsupervisors for updates whererequired.
- Raisingpurchasing orders asrequired.
- Assisting withthe allocation of PPM tasks to the relevantresource.
- Supporting theTeam in reviewing documentation and supporting with any issueraising.
- Dealing withescalations with subcontractors paperwork/certificatenonsubmission.
- Supportreview of subcontractorRAMS.
- Cover team absenceand annual leave whererequired.
KeyRequirements:
- Previousexperience of eLogs/eLogbooksrequired
- Previousadministrative experiencerequired
- Previous FMHelpdesk/Operations experience isrequired
- Previousexperience overseeing contractorsrequired
- Demonstratestrong administrationskills
- Strong IT skillsincluding MicrosoftOffice
- Excellent telephoneand email manner with solid communication and interpersonalskills
- Excellent attentionto detail
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