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Receptionist/facilities

4 months ago

Reading, United Kingdom Mitie Full time

Ref: 23510

Location: Reading

Type of Employment: Full Time

Hours: 37.5

Job Objectives
- Deliver a five start VIP front of house service to a newly refurbished corporate building.
- To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
- Consistently drive performance and introduce best in class working practices.
- To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building requirements and Health and Safety Regulations.
- To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with MMC grooming standards.
- To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
- To be knowledgable of local transport information and amenities such as restaurants and entertainment.

**Main duties**
- Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with that VIP 5 Star service and welcome.
- To have good building knowledge for assisting in customer and business enquiries.
- Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
- Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.
- Receive objectives and projects from team leader and work together to achieve the service excellence.
- Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.
- Manage on site post and deliveries efficiently.
- Meeting room management and efficiently assisting client requests and assist with First fix AV requirements.

**Person Specification**
- Experienced in delivering VIP customer service in a corporate / hospitality environment.
- Customer Service / Hospitality based qualification.
- Strong communication skills (both written and verbal).
- Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
- The ability to interact confidently with all levels of business and clients.
- Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
- Strongly self motivated individual possessing a can do attitude and a drive to learn.

**A positive, outgoing personality looking to be part of a strong and established team