Customer Service Specialist

5 months ago

Glasgow, United Kingdom Peak Scientific Full time

Do you love going the extra mile for customers to provide exceptional service?

Would you thrive working in an exciting customer-centric environment?

Do you communicate effectively with a high degree of empathy and good listening skills?

Are you able to multi-task and remain calm under pressure?

If you’ve answered yes to the above questions, then we’d love to hear from you

Ultimately, this role is about working providing exceptional customer service to Peak customers and being a single point of contact for customers from the confirmation of order through to delivery of goods or services, as well as managing any inbound queries. You will be on a maternity cover contract joining a small supportive team in our HQ in Inchinnan.

You will be involved in duties such as:

- Providing exceptional customer service by providing accurate and timely responses to customer queries
- Following up with outbound calls at scheduled intervals after customer order or visits
- Ensuring customer data records are updated and record call notes accurately using CRM and Zendesk support portal
- Supporting and communicating with other internal departments as required to ensure seamless customer experience
- Logging all inbound customer, complaints in line with company SOP’s and guidelines and acknowledge customer

Ideally, you will have a Business or Marketing degree but what’s more important is that you have a natural passion for customer service excellence and understanding of how this leads to repeat business and customer loyalty. It would be advantageous if you have experience with CRM platforms and customer support management tools like Zendesk. You’ll have excellent negotiation skills with the ability to engage with people at all levels.

This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity.

Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

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