![Group SRS](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 weeks ago
**SRS Partnership** are currently looking for several **Customer Service Specialist** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time.
We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment.
**Key Responsibilities**
- Handling all incoming calls achieving set SLA’s and targets.
- Adhere to Call Quality Monitoring guidelines.
- To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
- To provide excellent customer service.
- To ensure effective written & verbal communication of all relevant information pertinent to the role.
**What we expect from you**
- Previous experience in Customer Services ideally within a Helpdesk/call centre environment.
- Driven and passionate with an excellent attitude to delivery customer excellence.
- Strong PC literacy, with experience using a telephony system.
- Strong communication skills, both written and verbal.
- Results focused who thrives in a fast paced, target driven environment.
- Effective problem-solving and decision-making skills.
- Flexible approach to working hours.
**What’s in it for you?**
- Full time permanent contracts available - **(Dayshift - 7AM to 5PM 5 over 7 days)**
- Starting Salary - £23.2k
- Staff Discount card.
- Career progression opportunities.
- Fully paid training.
- 33 days holiday.
- Hybrid working.
- On-site parking.
**Job Types**: Full-time, Permanent
**Salary**: From £23,200.00 per year
**Benefits**:
- Canteen
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Glasgow, G5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: DMCK - 01 - CSA
-
Customer Service Specialist
4 weeks ago
Glasgow, United Kingdom HarperCollins Full timeThe purpose of the Customer Service Specialist position is to ensure quality services to both customers and clients, work as part of a Customer Support Team managing a range of second line support services. Key Accountabilities - Making system changes to discounts in line with work instructions - Responsibility for department compliance to internal and...
-
Customer Service Specialist
4 weeks ago
Glasgow, United Kingdom HarperCollins Full timeThe purpose of the Customer Service Specialist position is to ensure quality services to both customers and clients, work as part of a Customer Support Team managing a range of second line support services. Key Accountabilities - Making system changes to discounts in line with work instructions - Responsibility for department compliance to internal and...
-
Customer Service Specialist
2 weeks ago
Glasgow, United Kingdom Group SRS Full time**SRS Partnership** are currently looking for several **Customer Service Specialist** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...
-
Customer Service Specialist
4 weeks ago
Glasgow, United Kingdom Huntswood Scotland Limited Full time**Do you have a passion for Customer Service?** **We want to hear from you!** Huntswood are looking for expereinced advisors in the Financial Services Sector You will be joining a team where you’ll be excited to start work each day! **Start Date**: April 2023 **Salary**:£10.42 per hour + Performance Bonus **Location**: Glasgow City Centre...
-
Customer Service Specialist
3 weeks ago
Glasgow, United Kingdom Teleperformance Full timeIf you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation...
-
Customer Service Specialist
3 weeks ago
Glasgow, United Kingdom Teleperformance Full timeIf you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation...
-
Customer Service Administrator
4 weeks ago
Glasgow, United Kingdom Service Graphics Full timeThe purpose of the role is to provide administrative support to the Customer Service and Sales team where required supporting customer accounts ensuring we deliver excellence to clients in line with the Company values and behaviours. Fostering and contributing to a positive working environment and taking responsibility for the delivery of tasks delegated by...
-
Customer Service Executive
3 weeks ago
Glasgow, United Kingdom Service Graphics Full time**Role Purpose**: Service Graphics are looking for a full time Customer Service Executive to join our Customer Service team. This role is office based from our Glasgow branch. The purpose of the role is to support the day to day running of assigned Customer Accounts for the branch. **Main Accountabilities**: - Manage and proactively monitor the status of...
-
Customer Service Specialist
4 weeks ago
Glasgow, United Kingdom Teleperformance Remote Work Freelance Full timeCustomer Service Specialist - Banking & Financial Services Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and...
-
Customer Service Specialist
3 weeks ago
Glasgow, United Kingdom CCA Recruitment Group Full time**Customer Service Specialist** We have an amazing and exciting new opportunity available with our healthcare client, we are looking for individuals who are passionate and want to help and make a difference to customers and their healthcare needs. You must have excellent attention to detail, problem solving and confident communications skills to be able to...
-
Ev Customer Service Specialist
4 weeks ago
Glasgow, United Kingdom Lookers Plc Full timeOTE: GBP £26,000.00/Yr. Overview: **EV Customer Service Specialist - Polestar** **Permanent, full time** **Hours: 42.5 hours per week. 5 days per week Monday-Sunday. Flexible hours, Shift patterns include 9:00-6:00, 10:00-7:00, 12:00-9:00.** Lookers Glasgow Polestar based at the Silverburn Shopping centre are recruiting for an ambitious Polestar Retail...
-
Ev Customer Service Specialist
4 weeks ago
Glasgow, United Kingdom Lookers Plc Full timeOTE: GBP £26,000.00/Yr. Overview: **Retail Specialist - Polestar** **Permanent, full time** **Hours: 42.5 hours per week. 5 days per week Monday-Sunday. Flexible hours, Shift patterns include 9:00-6:00, 10:00-7:00, 12:00-9:00.** Lookers Glasgow Polestar based at the Silverburn Shopping centre are recruiting for an ambitious Polestar Retail Specialist/...
-
Customer Specialist
2 weeks ago
Glasgow, United Kingdom CCA Recruitment Group Full timeI am seeking a highly motivated and experienced Customer Service Specialist to join my client's dynamic team. In this role, you will be responsible for delivering exceptional customer service by managing interactions across multiple digital channels and ensuring a seamless, personalized customer experience. You will serve as the main point of contact...
-
Customer Specialist
2 weeks ago
Glasgow, United Kingdom CCA Recruitment Group Full timeI am seeking a highly motivated and experienced Customer Service Specialist to join my client's dynamic team.In this role, you will be responsible for delivering exceptional customer service by managing interactions across multiple digital channels and ensuring a seamless, personalized customer experience. You will serve as the main point of contact for our...
-
Customer Service Specialist
3 weeks ago
Glasgow, United Kingdom Coloplast Full time**Location**: Glasgow, GB **Job Family**: Consumer **Country/Region**: United Kingdom Customer Service Specialist Our customers need you! Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly or resolving their issues with a smile, if you are looking to make a real difference every...
-
Ev Customer Service Specialist
3 weeks ago
Glasgow, United Kingdom Lookers Plc Full timeOTE: GBP £13,747.50/Yr. Overview: **Retail Specialist - Polestar** **Permanent, Part time** **Hours: 22.5 hours per week. Saturday 10-7, Sunday 10-7. 1 midweek day consisting of 5.5 hours.** Lookers Glasgow Polestar based at the Silverburn Shopping centre are recruiting for an ambitious Polestar Retail Specialist/ Customer Service Assistant to join our...
-
Customer Support Specialist
7 days ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson Knight are looking for a Customer Support Specialist for one of our priority clients based in Glasgow. This is a full time, permanent position. This role is responsible for carrying out specialist support duties in order to provide customers with excellent support through vulnerable situations and seek solutions that suit both the business and...
-
Customer Service
2 weeks ago
Glasgow, United Kingdom CCA Recruitment Group Full time**Customer Service Advisor** We have an amazing new opportunity available with our client, who are a specialist hearing clinic with excellent development opportunities ahead of them due to growth. **Glasgow City Centre** **Full Time - Monday to Friday, 9am to 5pm, 35hrs per week** **Part Time available** - 3 days - Wednesday to Friday **£21000, plus bonus...
-
Customer Service Specialist
2 weeks ago
Glasgow, United Kingdom Headlam Group Plc Full timeWorking within a busy customer service department, this role will deal with all internal calls/correspondence from our customers. The role will be responsible for : placing new orders on the system, dealing with queries/complaints, provide advice and technical assistance relating to products whilst providing an excellent customer service experience for our...
-
Customer Service Specialist Glasgow
7 days ago
Glasgow, United Kingdom Teleperformance Full timeOverview: **Would you like to make a difference to someone’s life?** Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound...