Chc Business Support Officer

6 months ago

Worcester, United Kingdom NHS Herefordshire and Worcestershire Integrated Care Board Full time

Act as a point of contact for the department, dealing with routine andspecialist enquiries in a pleasant and helpful manner, communicatingrelevant information to stakeholders, referring to others as appropriate. Communicate effectively with all callers, providing professional andwell-informed responses and dealing with matters in a courteousmanner. Respond appropriately to queries and complaints on a range ofcomplex, serious and contentious matters. Ensuring all complaints,comments and suggestions are dealt with appropriately, in accordancewith policy, resolving where possible and escalating to line managerwhen appropriate and acting as first line of support to the team.

Support the development of standard approaches and best practice fora variety of admin tasks and identify continuous processes forimprovement within your area of responsibility, to ensure all work is tothe highest standard and in accordance with ICB policy and procedure. Manage electronic filing system for the designated work area includingconfidential files. Ensuring confidentiality is always maintained inaccordance with Information Governance regulations, includingappropriate filing of documentation. Support colleagues training, induction and personal development withpractical guidance in a variety of tasks and duties as required.

A co-ordination role including contacting Providers, Professionals andIndividuals. To support clinical brokerage function in the setting up of carepackages, as required. Work within established policies, procedures, protocols and systems toensure quality standards and performance as directed by the CHCBrokerage Manager. To support in the development across the organisation in thepersonalisation agenda and to support the pathway delivery forPersonal Health Budgets within NHS Continuing Healthcare.

Promote the image of the department, checking that notices andleaflets are up to date and well presented. Complete data entry as required and ensure data is regularlymonitored, up to date, and stored in a way that is easily accessible toall relevant team members Please refer to the Job Description for further details of the job responsibilities and person specification.

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