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Customer Service Team Leader

4 months ago

Cardiff, United Kingdom Itec Skills Full time

**Looking for a new career opportunity?**

At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more.

**Customer Service - Team Leader**

We are looking for a motivated individual to contribute to the efficiency and effectiveness of the company by providing outstanding customer service to all provisions across Itec.

**Salary Banding**: £27,000 to £30,000 based on skills and experience.

**Base**:Itec House, Cardiff

**Contract type**:Full time, Permanent

**Hours of work**:Monday to Friday 9:00am to 4:30pm

**What are the core responsibilities of this role?**
- Responsible for ensuring that all data required for claims is entered accurately and on a timely basis.
- Responsible for ensuring that the non-conformance procedures are adhered to and reported to the Customer Service Manager in a timely fashion.
- Responsible for supporting with inputting data onto the claims database ensuring accuracy and compliance of claim and that all paperwork is completed in an appropriate manner.
- Responsible for supporting with the production of weekly / monthly claims and submit them by the appropriate deadline.
- Accountable for managing the staff development plans of department, providing quarterly reports for Customer Service Manager
- Responsible for managing the performance of departmental staff against agreed performance measures.
- Identifying and implementing training and development of the team.
- Responsible for the allocation of day-to-day duties to team members
- Responsible for the allocation of targets to team members
- Responsible for monitoring achievement of agreed performance targets and provide feedback to Customer Service Manager on a regular and timely basis.

**What skills and experience are we looking for from potential applicants?**

**Essential criteria**
- Process Management experience
- Excellent organisational skills
- Meet tight deadlines and manage multi priorities under pressure.
- Work effectively within a team
- Proven ability to deliver results.
- Team player

**Desirable criteria**
- Team Leader experience
- Estyn Inspection Framework
- Safeguarding and Prevent
- Knowledge and understanding

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person