Customer Service Executive

4 weeks ago


Oldham, United Kingdom GGR Group Full time

**Exciting Opportunity: Full time Customer Service Executive - Quote Chaser in a busy hire office**

**Summary of Role**

GGR Group Ltd is seeking a highly motivated and proactive individual to join our team based in Oldham. We are looking for somebody who can complete a high volume of quality outbound sales calls to generate sales performance for the company.

**About GGR Group**

**Key responsibilities**:

- Making a high volume of outbound telephone calls each day to new and existing customers
- Acquire more detailed information on requirements, spend and future projects
- Effective management of activity with live customer quotes
- Keeping track of a quote chase data to follow up on recent and ongoing enquiries to help generate orders
- Compile accurate audit trails of updates from clients documenting job and project specific information
- Discussing customer feedback with the field account managers and Sales Director
- Securing quality customer appointments for field account managers where required
- Working with the hire desk to check availability for plant hire to effectively liaise with customers
- Checking labour resource availability to discuss alternative hire types with clients

Any other duties relating to administration within the organisation, which may be necessary from time to time.

**Experience, Knowledge & Skills**:

- Excellent communication and listening skills
- Able to complete a high call volume each day
- Professional and polite telephone manner
- A positive attitude
- Very good attention to detail
- Good organisation skills
- IT literate
- Experience of IT Systems

**Job Terms**

Monday - Friday 8.30am -5.30pm

Private Health

Company Pension

24 Days Holiday + Bank Holidays

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oldham: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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