Customer Service Advisor

2 weeks ago


Oldham, United Kingdom The Guinness Partnership Full time

**What we’re looking for**
Our best Customer Service Advisors within our Contact Centre are from a variety of different backgrounds, so we know that previous experience in housing or a contact centre isn’t essential. But we also know that to succeed in this role you’ll need to be resilient, enthusiastic, and most importantly, care about customer service.

You’ll be a talented communicator with the ability to handle sometimes challenging conversations with some of our most vulnerable customers, whilst delivering a great service. You’ll be a proactive and positive person with a real ‘can do’ attitude who loves to contribute ideas to further improve customer service processes.

**Essential**:

- Proven experience of providing excellent customer services.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Excellent oral and written communications.
- Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone.
- Proven ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements.

**Location**

Our Customer Service Centre is based in Oldham, and successful applicants will be able to work successfully both in an office and home-based environment.

Our current operating hours are between the hours of 8am & 8pm (Mon-Fri), however weekend and bank holiday working are currently under review and may be required in the future.

**1st stage shortlisting will be via Video on 17th April2024. 2nd stage interviews will be face to face in our Oldham office on 24th & 25th April 2024.**

**Due to the training for this role, the expected start date will be 27th May 2024.**

INDTGP



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