Customer Service Executive
4 weeks ago
**Key responsibilities**:
- To service UK and Export Customers
- To manage enquiries relating to prices, stock availability, samples, shipping, and delivery
- To develop sufficient technical knowledge to assist the Customer
- To raise Quotations and interpret customer orders into the system
- Handle Customer stock checks
- To pay attention to the customers’ complex/specific requirements
- Maintain database figures and generate reports
- Continually monitor all outstanding orders and in conjunction with the Customer Service Manager
- Support external sales team, Agents and Distributors and keep them informed
- Monitor credit control issues and chase customers for payment when required
- Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
- Work closely and communicate well with all internal departments
- To contribute and share ideas to continuously improve current processes
**Skills and Experience**:
- Strong background in Customer Service
- Excellent communication with customers overseas, as well as in the UK
- Excellent telephone manner
- Approachable and good interpersonal skills
- Attention to detail, ability to work calmly under pressure and using your own initiative
- Excellent computer skills: Outlook, word, excel, and power point
**Working Hours**:
- 8am - 5pm (Can be Flexible)
**Salary**:
- To be discussed depending on experience.
**Salary**: From £24,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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