Customer Service Executive

4 weeks ago


Oldham, United Kingdom JP Recruitment Agency LTD Full time

**Key responsibilities**:

- To service UK and Export Customers
- To manage enquiries relating to prices, stock availability, samples, shipping, and delivery
- To develop sufficient technical knowledge to assist the Customer
- To raise Quotations and interpret customer orders into the system
- Handle Customer stock checks
- To pay attention to the customers’ complex/specific requirements
- Maintain database figures and generate reports
- Continually monitor all outstanding orders and in conjunction with the Customer Service Manager
- Support external sales team, Agents and Distributors and keep them informed
- Monitor credit control issues and chase customers for payment when required
- Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
- Work closely and communicate well with all internal departments
- To contribute and share ideas to continuously improve current processes

**Skills and Experience**:

- Strong background in Customer Service
- Excellent communication with customers overseas, as well as in the UK
- Excellent telephone manner
- Approachable and good interpersonal skills
- Attention to detail, ability to work calmly under pressure and using your own initiative
- Excellent computer skills: Outlook, word, excel, and power point

**Working Hours**:

- 8am - 5pm (Can be Flexible)

**Salary**:

- To be discussed depending on experience.

**Salary**: From £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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