Customer Service Representative

2 weeks ago


Oldham, United Kingdom Together Recruit Full time

Our client is fast growing insurance business based in Delph near Oldham. They’re currently recruiting **Customer Service Representatives **to join their growing team.

**Purpose of the role**:
Responsible for Customer Service Advice, you will be analytical and possess strong problem-solving abilities, whilst being able to think ‘out of the box.’ To provide administrative support and handle inbound and outbound calls for the claims function. You will ensure client retention and service excellence whilst building strong relationships with all stakeholders.

**Key Responsibilities**:

- Desk-top claims.
- Data capture.
- Updating the claims system.
- Inbound /outbound call assistance.
- Liaising with clients, customers, insurance companies and network contractors to ensure claims progress efficiently and that all interested parties receive regular updates.
- Operates with claims licence ensuring that quantum decisions and negotiations are concluded accurately.
- Respond to ad-hoc requests from the management team with timescale.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulations and legislation, including; Data Protection Law and Health & Safety Regulations.
- Technical Training will be provided.

**What you’ll need to be considered for the role**:

- GCSE or equivalent (preferred).
- Customer service (1 year preferred).
- Customer service driven.
- Motivated to achieve results.
- Ability to work in a fast-paced environment against deadlines.
- Excellent Communication skills (verbal and written).
- Strong relationship skills.
- Ability to work independently and in a team without supervision.
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
- Honesty and Integrity.
- Drive and Commitment.
- Team Player.

*

**Your contract and benefits**:
**Option 1**:
37.5 hours per week £20,300. Monday to Friday 09.00 - 17.00.

**Option 2**:
40 hours per week £21,650. Monday to Friday 08.30 - 17.00 and 09.00 - 17.30.

There is also the requirement to go on the after-hours on-call rota. The current rota runs approx. every 8 to 12 weeks. This is after hours Monday to Friday (5 -10 pm) and all day Saturday/Sunday). This work can be done from home via telephone and just requires taking calls and booking an appointment. **An additional payment is made for this time.**
- Academy Training.
- Opportunity to progress and develop your skills.
- Annual Salary review.
- Performance-based Bonus Scheme.
- Smart casual dress code.
- Social events.
- Company pension.
- On-site parking.
- Work from home (Hybrid Model).
- Employee wellness.

**Salary**: £20,300.00-£21,650.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- customer service: 1 year (required)

Work Location: In person



  • Oldham, United Kingdom Target Connect Full time

    Job Title: Customer Service Representative We are a dynamic and innovative marketing firm dedicated to delivering exceptional face-to-face experiences to our clients and their customers. We believe in the power of personal connections and are committed to providing top-notch service to our clients while fostering a positive work environment for our...


  • Oldham, United Kingdom RZ Eco Energy LTD Full time

    **About us** RZ Eco Energy LTD is a small business in Oldham. We are professional, agile, social and our goal is to RZ ECO ENERGY LTD is helping people take advantage of the government’s Energy Company Obligation Scheme (ECO). This scheme has been introduced to aid vulnerable homeowners decrease their electricity bills through making energy efficient...


  • Oldham, United Kingdom Sleek traders LTD Full time

    Customer Service Representative **Duties**: - Upsell products and services to customers when appropriate - Handle customer inquiries, complaints, and requests in a professional and timely manner - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges accurately and efficiently - Perform data entry...


  • Oldham, United Kingdom Crane Payment Innovations Full time

    **Position**: Customer Service Representative - German language **Business Unit**: Crane Payment Innovations ***Location**: CPI Manchester ***Reports To**: Customer Service Manager At CPI you will become a valuable part of an inclusive culture of collaboration and innovation with the support of over 2,000 associates working in one of our 15 offices...


  • Oldham, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £21,255 per annum. **Customer Service Advisor benefits**: - 25 days annual leave plus bank holidays - Health Cash Plan - Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing **Customer Service Advisor role**: -...


  • Oldham, United Kingdom GL Digital Full time

    Customer Service Representative - Vehicle Acquisition **Responsibilities**: - Utilize a variety of tools and resources to accurately evaluate vehicle conditions and verify seller information, ensuring a seamless and transparent process. - Build and maintain strong relationships with both private sellers and our dealership network, acting as a liaison to...


  • Oldham, United Kingdom Petrol Service Stations Full time

    We are on the look out for Customer Service Champions to join our team! The role of a Customer Service Assistant within a Petrol Station involves a range of tasks, including advising and Serving Customers, Till operation, Stock Replenishment /Rotation / Merchandising, Cash handling and carrying out Housekeeping activities according to set procedures. **Job...


  • Oldham, United Kingdom Cast UK Limited Full time

    Customer Care RepresentativeOldham£26,000 per annumAre you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading!This established market leading Manufacturing business is looking to support and...


  • Oldham, United Kingdom Cast UK Limited Full time

    Customer Care Representative Oldham £26,000 per annum Are you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading! This established market leading Manufacturing business is looking to support and...


  • Oldham, United Kingdom East & West Knitwear Limited Full time

    Job Overview: **Duties**: - Analyse customer service data to improve processes and customer satisfaction - Supervise a team of customer service representatives - Manage escalated customer issues and provide solutions - Monitor and maintain service quality standards - Conduct training sessions for staff on customer service best practices - Multilingual...


  • Oldham, United Kingdom William Hill Full time

    **Location** 175, Huddersfield Road, Oldham, England, OL1 3PA **Salary** £10.50 rising to £10.90 upon successful completion of probation. **Hours** 35 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are...


  • Oldham, United Kingdom Cast UK Limited Full time

    Customer Care Representative Oldham £26,000 per annum Are you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading! This established market...


  • Oldham, United Kingdom Ribble Packaging Limited Full time

    **Role Purpose** Working closely with the planning department and the external sales team to maintain and improve a comprehensive service to our existing and potential new customers. **Principle Accountabilities** - Providing a co-ordinated point of contact and liaison between customers, external sales production & planning. - To work closely with external...


  • Oldham, United Kingdom Page Personnel Full time

    Permanent position with hybrid working - Basic salary of £28,000 DOE **About Our Client**: The client are representing is a Manchester-based public housing organisation. As an established housing provider, the company employs over 200 employers company-wide and stewards over 6000 properties in the UK alone. The company strives to provide a diverse range of...

  • Sales Representative

    1 month ago


    Oldham, United Kingdom DS promotions Full time

    Sales Representative: - Responsibilities: - Actively seek out new sales opportunities through face-to-face campaigns - Present, promote, and sell products/services to prospective new customers - Establish, develop, and maintain positive business and customer relationships - Achieve agreed-upon sales targets and outcomes within the schedule - Coordinate...


  • Oldham, United Kingdom William Hill Full time

    **Location** High Street, Oldham, OL4 4LY **Salary** £10.50 rising to £10.90 after passing probation **Hours** 25 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a people...


  • Oldham, United Kingdom Cast UK Limited Full time

    **Oldham** **£26,000 per annum** Are you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading! This established market leading Manufacturing business is looking to support and supply their...


  • Oldham, United Kingdom Cast UK Limited Full time

    Customer Care RepresentativeOldham£26,000 per annumAre you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading!This established market leading Manufacturing business is looking to support and...


  • Oldham, Greater Manchester, United Kingdom Cast UK Limited Full time

    Customer Care Representative Oldham 26,000 per annum Are you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading! This established market leading Manufacturing business is looking to support...


  • Oldham, Greater Manchester, United Kingdom Cast UK Limited Full time €26,000

    Customer Care Representative Oldham £26,000 per annum Are you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading! This established market leading Manufacturing business is looking to support...