Customer Service Apprentice

3 weeks ago


Oldham, United Kingdom Get Staffed Online Recruitment Limited Full time

**Customer Service Apprentice**

**Monday-Friday, 9am - 5pm
28 days holiday (including bank holiday)**

Our client is a highly regarded, modern law firm of specialist lawyers, based in Oldham, who are looking for a Customer Service Apprentice to join their team and provide the highest level of support to their clients. The office is a fast-paced environmentand you will need to have the ability to communicate with clients thoroughly and empathise with members of the public.

You will need:

- Good communication skills
- Attention to detail
- Organisation skills
- Experience of dealing with customers of the phone
- Problem solving skills
- The ability to work in a team
- Logical thinking

**GCSE English (Grade 4/C or above) and GCSE Maths (Grade 3/D or above are essential)**

Your duties will include:

- Answer incoming client enquiries
- Call potential clients who have left their details through our online marketing campaigns
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as may be requested



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