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Housing Efficiency Officer

4 months ago

Bedfordshire, United Kingdom Central Bedfordshire Council Full time

**Team**: HOM - Housing Efficiency

**Job Family**: Advising - CBG11

**Salary**: £37,261 - £40,478 per annum pro rata

**Hours**: 37 hours per week

**Location**: Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role

**Contract Type**: Hybrid - Permanent

**Closing Date**: 28th August 2023

**Interview Date**: w/c 4th September 2023

**About Us**

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.

We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website.

This is a great time to join us on our journey.

**More about the role**:
Day-to-day, you will
- Implement and manage digitalisation projects and programme delivery, supporting teams to ensure effectiveness of new developments and business processes and systems. The objective is to put customers at the centre of service delivery and support ‘channel shift’ in a planned way.
- Provide input into current IT changes and business systems, to enable the Housing Service to take a more proactive approach in developing systems for the future. Be responsible for evaluating the outcome from a customer perspective (including inclusion).
- A key part of the role is in the adoption/implementation of new projects, processes, and the identification of gaps or opportunities for efficiency in existing processes.

To join us you will have in-depth experience in business change in a similar role or an equivalent qualification (PRINCE 2 or similar), possibly from a project management background. You are organised, well versed in business development, business change and IT change rollout which support you to deliver logical solutions.

This experience could be as part of the technical or regional implementation team. You are able to produce feasibility studies, project plans and enjoy completing tasks in a complex environment to tight timescales. With this expertise, you will have the confidence to contribute and your strong communication skills will be essential along with an organised, team-focused approach.

The role holder will work across the Housing Service, with a wide range of colleagues and stakeholders to deliver engagement, ‘buy in’ and ensure new technological innovations and solutions are implemented. This role will support channel shift and digital transformation currently underway in the Housing Service. Having a good grasp of communications, change processes and a great networking and coaching ability is paramount. The post holder will ensure the quality of the change is tested prior to launch, provide confidence and testing, working with tenant panels, wider customers and colleagues. The post holder will also assist in sponsoring improvements in our business intelligence systems and support revised practices, enhance collaboration, deliver accessibility and system integration.

**What we can offer you**

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:

- A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way.
- A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions
- A comprehensive IT package to support you to work safely and effectively
- The ability to work abroad for up to a month a year
- Generous family friendly policies and practices
- A welcoming and inclusive environment that empowers differences
- Friendly and supportive staff networks
- Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website.
- An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues
- A huge variety of courses and role-specific training and learning to help you succeed and develop
- Access to discounts on top UK retailers and local retailers

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bed