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About United Living Group
United Living Group is a leading provider of infrastructure, construction, and property services in the UK. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.
Our Business
Our business is comprised of four complementary divisions, all dedicated to realising our vision of creating a connected, sustainable future:
Property Services
We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.
Infrastructure Services
Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK's largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK's decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.
New Homes
We create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.
Connected
We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.
About the Role
We are seeking an experienced Resident Liaison Officer to join our team. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
Key Responsibilities
- Engage with customers through newsletters, meetings, visits and open days.
- Ensure residents are aware of the works processes and communicate updates/changes accordingly.
- Coordinate handover of keys to site teams and provide a high standard of customer aftercare.
- Manage expectations between residents, the client and our operations teams.
Requirements
We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career progression aligned with the company's growth.
- Immediate interview for qualified candidates.
