Resident Liaison Officer

4 weeks ago


Bedfordshire, United Kingdom United Living Group Full time

About the Role

As a Resident Liaison Officer at United Living Group, you will play a vital role in ensuring the smooth delivery of our services to residents. Your primary responsibility will be to act as a visible point of contact, engaging with residents through various channels, including newsletters, meetings, visits, and open days.

You will be responsible for ensuring residents are aware of the works processes and communicating updates and changes accordingly. Additionally, you will coordinate the handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client, and our operations teams.

Key Responsibilities

  • Act as a visible point of contact for residents, engaging through various channels
  • Ensure residents are aware of works processes and communicate updates and changes
  • Coordinate handover of keys to site teams
  • Provide high standard of customer aftercare
  • Manage expectations between residents, client, and operations teams

Requirements

We are looking for an experienced Resident Liaison Officer who is a naturally excellent communicator, able to work collaboratively with a range of stakeholders. You will be resilient under pressure and understand the need for discretion and respect in a public-facing role. A full UK driving licence is also required.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career progression aligned with the company's growth
  • Immediate interview for qualified candidates


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