Senior Content Designer

3 weeks ago

London, United Kingdom Bank of England Full time

**Senior Content Designer**

**-**
**(**
**009354**
**)**

**Primary Location** UK-ENG-London

**Job** Research

**Organisation** 543000 - DATA STRATEGY IMPLEMENTATION

**Job Posting** 27-Jul-2023, 10:37:59 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

We are a diverse organisation. Each of our 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

**Data and Statistics Division(DSD) **is the Bank’s centre of expertise for compilation, dissemination and publication of regulatory and statistical data, promoting innovation and quality to support analysis, policy and decision making by the Bank’s Committees, UK government departments and international organisations.

Data is collected from banks and buildings societies, credit unions, insurance companies and regulated mortgage lenders and administrators. This takes place via 35 statistical collections and over 200 regulatory collections.

We cleanse a sizeable proportion of these datasets and publish a large number of Statistical data via our interactive database. We support MPC, FPC and PRA Board and our data are used in the Inflation Report, Financial Stability Report, Credit Conditions Review, Stress Test Results, FPC Core Indicators and Quarterly Bulletin.

This role operates in the Service Design team within the Data Collections Transformation Programme.

**About us**:
The Bank of England has embarked on an ambitious transformation program to overhaul the way we collect and use financial data. Currently, the Bank is a data collection and processing engine. Data is collected from banks and buildings societies, credit unions, insurance companies and regulated mortgage lenders and administrators. This takes place via 35 statistical collections and over 200 regulatory collections.

The Transforming Data Collection program focuses on improving the way the Bank gets data, in order to better support our experts in shaping the UK economy. For this strategic endeavour we need great people to help us to get it right.

Situated within a traditional business, we operate with a start up mentality. Our transformation program is founded on a service design approach, addressing end-to-end journeys which cut across multiple services, institutions, digital systems and offline processes.

You can read more about the Transforming Data Collection (TDC) program on our website.

**About the role**:
Over the past 12 months, we have identified opportunities for up-stream content-design interventions to reduce downstream issues, such as unnecessary clarification enquiries, or misinterpretations that lead to the wrong data being submitted to the Bank.

As a Senior Content Designer you will follow a user centred approach as you develop content, so that users are clear about what’s expected of them.

We are working in a user centred way both upstream, improving the way policy is shaped, and downstream, improving the way policy is communicated to business users and regulated firms. As such, you will work in two distinct content design domains:
1. Working with SMEs on instruction information. This can include instruction content for regulated firms about what data is expected of them, helping to bring standardisation across similar content types and improving how policies are communicated.

2. Working closely with product designers to improve digital products, by crafting content and micro-copy to simplify and improve the user experience

In both domains, you will combine best practice with an iterative test-and-learn user-centred approach to deliver coherent, comprehendible and unambiguous content.

Day-to-day, you may work with a diverse set of stakeholders such as data specialists and policymakers to understand and improve existing experiences and coming up with new ones.

This is an opportunity to support the Service Design Manager in shaping the design practice, sharpening our tools and crafting our ways of working.

**About you**:

- Curious, inquisitive and open-minded
- Creative problem solver
- A team player
- User-centred
- Passionate about your practice
- Iterative approach to shaping and refining solutions
- Open to diverse perspectives
- Comfortable with complexity
- Comfortable with ambiguity
- Natural proclivity to shift between macro and micro lenses
- Natural drive for self-improvement

**Role Requirements**

**Minimum (Essential) Criteria**:

- Extensive industry experience, specifically working as a Content Designer, across a number of working environments
- Expert in following a user-centred-design process to develop content
- Deep awareness of human-cognition aspects that relate to content consumption
- Comfortable working with large amounts of complex content
- Attention to detail is critical
- Coherent and effective storytelling
- Comfortable engaging with

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