Senior Content Designer

2 months ago

London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 277856**Salary**:

- £43,650 - £59,999- £46,250 - £59,999 London / £43,650 - £55,999 Glasgow or Cardiff**Job grade**:

- Grade 7- Level 2B**Contract type**:

- Permanent**Business area**:

- OFGEM - Communications**Type of role**:

- Communications / Marketing**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
Opportunity to tell the story of how Ofgem works to protect energy consumers.

**What we are looking for**

We are looking for a Senior Content Designer to lead a team of digital content editors to redesign the content on ofgem.gov.uk.
- scope, create and improve user-centred content using content design principles
- undertake user research, voice user needs and develop user stories and content plans
- deliver our key messages
- develop the skills of the digital communications team and support them to deliver high quality content.
- Help colleagues understand what content design is, why it’s important and how to work with content designers

**What you will be doing**

You will take on a varied and challenging workload including:

- providing content design expertise
- developing, reviewing, writing, editing and publishing content that meets users’ needs
- developing our narrative on protecting the interests of consumers and building a greener, fairer energy system
- supporting communications initiatives with user focused content
- developing, implementing and evaluating content strategies to help meet user needs and business objectives
- nurturing the development of colleagues and supporting them to make sure design standards are met, and assuring content quality
- influencing decisions, dealing with challenging situations and removing blockers to make sure content is user-centred, usable and accessible
- delivering content transformation on ofgem.gov.uk.

**What we need from you**

You will need to have:

- significant content design experience
- significant experience leading a team and upskilling people in content design.
- experience of delivering content that adheres to a content strategy in support of organisation business goals and user needs
- ability to interpret complex language and it convert into clear understandable content
- ability to challenge constructively, using data to make your point.

We are serious about offering you professional development, training and support. You can also expect an excellent benefits package, a great working environment with scope for hybrid working, and a shared sense of purpose.

**Job description**:
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.

As senior content designer you will be:

- a skilled editor with excellent attention to detail. You will also know how to write simply and clearly, with the user in mind.
- an expert content practitioner, working on high profile online content, making sure it supports other channels including customer contact, news and social media.
- responsible for the timely delivery and quality of content and content strategy across products.
- passionate about using evidence, data and research to make content decisions
- responsible for managing, mentoring and coaching content colleagues
- leading on new content projects and working collaboratively to deliver our content transformation

You will need to deliver your expertise with genuine enthusiasm and an attention to detail that enables colleagues to better understand the diverse needs of our users and improve user experience on our website.

**Person specification**:
The essential criteria for this role is:

- Significant content design experience with proven ability to create online content that is accessible and user-centred. (LEAD**)**:

- Experience in persuading, mentoring or training teams in content design. (LEAD**)**:

- Experience of delivering content that adheres to a content strategy in support of organisation business goals and user needs
- Ability to interpret complex content and convert into clear understandable messaging which helps users achieve their goals and supports wider communications.
- Ability to challenge constructively, using data to support your position, whilst being able to compromise where appropriate to create effective content which meets the interests of both internal and external customers.

The desirable criteria for this role is:

- Exceptional attention to detail and the ability to work calmly even when faced with fast-paced, high-pressure situations.
- Understanding of social media and wider communications channels, integrating content into wider

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