Office Clerk

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**Part time 10 hours per week (times to be agreed)**

**Main duties of the job**:
Duties will include, but not be limited to:

- Data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Sorting and distribution of incoming and outgoing mail.
- Call handling, face to face liaison with service users, carers and colleagues alike.
- Monitoring and ordering of stationery.
- To undertake any other appropriate tasks as requested by the Service Manager / Clinical Lead to meet the needs of the service.
- Previous experience of Trust IT system would be of benefit but not essential as all training will be provided.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Benefits**

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

**Detailed job description and main responsibilities**:
Duties will include, but not be limited to:

- Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Sorting and distribution of incoming and outgoing mail.
- Monitoring and ordering of stationery.
- To undertake any other appropriate tasks as requested by the Service Manager/ Administration Manager to meet the needs of the service.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.

Please see job description for further information

**Person specification**:
**Experience**:
**Essential criteria**:

- Experience of working in a busy office/reception environment
- Use of ICT packages
- Dealing with both internal and external customers

**Desirable criteria**:

- Data entry or similar role

**Qualifications**:
**Essential criteria**:

- NVQ 2 Customer Services or equivalent qualification/experience

**Knowledge**:
**Essential criteria**:

- Knowledge of Microsoft packages and data inputting

**Desirable criteria**:

- Knowledge of clinical and patient administration systems
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). _
- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) _
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale._

**Employer certification / accreditation badges**: