Fleet Operations Administrator

5 days ago

Derby, United Kingdom Balfour Beatty Full time

The opportunity to create is all around you. Whatever your level, whatever your role, whatever the project, you’ll be able to take initiative here and get stuck in. Join our **Plant & Fleet** team as a **Fleet Operations Administrator** and shape something special.

As a Fleet Operations Administrator, you will have the following accountabilities:

- Efficient sourcing of external short-term hire vehicles typically generated by gaps in the core fleet availability resulting from (but not limited to); breakdowns, extended downtime and short duration additional requirements.
- Accurately capture and monitor through to resolution HGV Helpdesk incidents, working closely with the wider operations team to minimise downtime and maximise customer satisfaction.
- Develop relationships with the Customer and provide them with regular reporting relevant to the Service Desk function.
- Provide prompt resolution to any disputes raised by the Customer, liaising with all relevant parties to reach an agreed outcome and ensuring on-going records are amended to reduce the risk of repeat.
- Ensure that records are maintained in compliance with the processes outlined within the Balfour Beatty Business Management System
- Support the Fleet Operations Manager - Service with supply chain management including attendance at planned Operational review meetings
- Consistently review processes and procedures to ensure efficiency through daily operations; pro-actively suggest improvements to processes where inefficiencies are identified to ensure continuous improvement and enable lean working practices.

You will have the following:

- Confidence in your communication, interpersonal and customer relationship skills.
- The ability to prioritise your workload ensuring you deliver what is required within the given time scales.
- A tenacious approach to problem solving; investigating all appropriate avenues until such time that resolution is reached,

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

Balfour Beatty Plant & Fleet Services proudly provides comprehensive plant, vehicle and equipment services to the Balfour Beatty Group in the UK. From our innovative Site Mobilisation Hub, we make sure that HGVs, tower and crawler cranes, and piling equipment(and more) get to the right place at the right time.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensurewe deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full informationcan be found on our website.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interviewif they meet the minimum requirements for the role.

Further information on Disability Confident can be found on our website.

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