Customer Relations Officer

2 weeks ago


Stratford, United Kingdom Braundton Consulting Limited Full time

**Customer Relations Officer - Stage 2 Reviewer**

**Multiple 12 month fixed term contracts**

**1-2 days based in the Sidcup or Stratford office and 3-4 days working from home_
- Salary: £28,553 per annum**

Our client is expending their customer relations team and we have some great opportunities for customer service professionals wanting to make a real difference

Our client continually strive to provide a first class service to their customers and are equally committed in making the right decisions with complaints. With the Housing Ombudsman Complaint Handling Code they must ensure they comply with the code and thisrole is an opportunity to develop skills you already have and review all Stage 2 complaint escalations, impartially, thinking outside of the box and producing excellent responses to escalated cases.

As Customer Relations Officer - Stage 2 Reviewer you will balance the majority of your time speaking with customers over the phone to understand why they have requested their complaint to be escalated. You will conduct thorough and completely impartial investigationsof each case and produce excellent written outcomes for the escalated cases.

To be successful in this role, you will need to be caring, understanding, empathetic and be able to produce letters to a very high standard including a full review of your investigation. Providing the customer with an outcome that either closes the complaintand refers them to the Housing Ombudsman Service alternatively referring the customer back to the original business area with further actions to be progressed including a contact and form of timeline for events to progress.

To be successful in the role you need have a confident approach in reviewing escalated cases, as you will need to challenge decisions that may have already been agreed from other business areas therefore. Therefore strong and effective communication skillsare essential

Braundton Consulting is a recruitment agency recruiting on behalf of a client.



  • Stratford, United Kingdom Cancer Research UK Full time

    4,000 professionals, 0 days wasted, 1 incredible purpose. Together, we will beat cancer. Investor and External Relations Lead **Salary**: £80,000 - £110,000 per annum (depending on experience) Reports to: Associate Director, CRH Ventures Location: Stratford, London (High flex - we’d expect you to be in the office 1 to 2 days a week) Contract:...


  • Stratford, United Kingdom Reed Talent Solutions Full time

    Fantastic opportunity for a **Licensing Administrator**! **Role Overview**: To provide effective and efficient administration support for taxi and private hire driver, operator and vehicle licensing functions within the department. **Key Information**: - **Hourly Rate**:£14 PAYE - **Location**:Stratford (Fully office based) - **Start Date**:ASAP -...

  • Admissions Officer

    4 weeks ago


    Stratford, United Kingdom Global Banking School Full time

    Reporting to Admissions Manager the Admissions Officer will Facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a...


  • Stratford, United Kingdom Reed Talent Solutions Full time

    Are you experienced in communications? If so, here is an opportunity to be a customer information executive in one of London's largest public sector organisation's. **Role overview**: As a customer information officer, you will support the successful delivery of customer information content across both digital and print channels. You will develop customer...


  • Stratford, United Kingdom Global Banking School Full time

    Reporting to Admissions Manager the Senior Admissions Officer will facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. Senior Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a...


  • Westfield Stratford City, United Kingdom Aspers Group Full time

    **£25,000 - £28,000pa** We are seeking to recruit for the position of Player Relations Host at our Aspers Westfield Stratford City site. This position reports to the Head of Player Relations Management. Player Relations Hosts are the front-line communication. They are responsible for building relationships with our important customers. Suitable for...


  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19639 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 19/03/2023 **Role**: We are looking for a Resident Liaison Officer to join our team in Stratford. The primary responsibility of this role is to interact with our residents and build a long term positive relationship, ensuring residents are...


  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-20246 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 20/04/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key...


  • Stratford, United Kingdom Axis Europe Full time

    **Job Details**: Ref-22643 **Location** Stratford **Contract Type** Full-Time Permanent **Salary** £24000 per Annum **Closing Date** 10/11/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across...

  • Office Manager

    1 day ago


    Stratford, United Kingdom Porterhouse Recruitment Ltd Full time

    Company Overview:Our client is a leading window installations company dedicated to providing home improvement solutions to both residential and commercial sectors. With a focus on quality and customer satisfaction, they pride ourselves on delivering exceptional service and products tailored to our clients' needs.Job Description:We are seeking a proactive and...


  • Stratford, United Kingdom Cancer Research UK Full time

    4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer. STRATEGIC EVIDENCE OFFICER **Salary**: £33,500 - £36,000 per annum Reports to: Senior Strategic Evidence Manager Department: Policy, Information and Communications Contract: Permanent Hours: Full time 35 hours per week. We’re open to a variety of flexible...

  • Security Officer

    4 weeks ago


    Westfield Stratford City, United Kingdom Aspers Group Full time

    **BASED AT ASPERS WESTFIELD STRATFORD CITY** **£28,000** We are currently recruiting for an experienced Customer Service professional for the position of **Security Officer** at our Aspers Westfield Stratford City site. Aspers Security Officers are accountable for the delivery of exceptional customer service and minimising risk. Responsibilities for the...

  • Security Officer

    4 weeks ago


    Westfield Stratford City, United Kingdom Aspers Group Full time

    **£27000 - £29000** We are currently recruiting for an experienced Customer Service professional for the position of **Security Officer** at our Aspers Westfield Stratford City site. Aspers Security Officers are accountable for the delivery of exceptional customer service and minimizing risk. Responsibilities for the role include but are not limited...

  • Complaints Advisor

    4 weeks ago


    Stratford, United Kingdom Braundton Consulting Limited (Recruitment) Full time

    **3-4 days working from home - rest is office based - Permanent** Our client is seeking Complaints Officers to work in their Customer Relations Team. This is a supportive team, who have a real drive to deliver excellence to both internal and external customers - every time! The role will involve taking the lead in dealing with complaints on various...

  • Campaigns Officer

    4 weeks ago


    Stratford, United Kingdom Cancer Research UK Full time

    4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer. CAMPAIGNS OFFICER **Salary**: Circa £35,000 per annum Reports to: Campaigns Manager Department: Policy, Information and Communications Contract: Permanent Hours: 35 hours per week. We’re open to a variety of flexible working options including job share,...


  • Stratford, United Kingdom Swan Housing Group Full time

    **Join our Customer Services team as an Income Officer** We are Swan Housing currently looking to recruit an Income Collection Officer on a fixed term contract for 6 months. This role will be responsible for collecting more than £9million income comprising rent, services charges, and ground rents from a range of customers including shared owners,...


  • Stratford-upon-Avon, United Kingdom Made Employment Ltd Full time

    Customer Account Manager Working for one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Our Head Office is based in Stratford upon Avon. This is a full-time position working from our Head Office for 2 or 3 days each week and remotely (home based) for the remainder....


  • Stratford, United Kingdom Swan Housing Group Full time

    **Join our Customer Services team as an Income Officer** We here at Swan Housing are currently looking to recruit an Income Collection Officer on a fixed term contract for 6 months. This role will be responsible for collecting more than £9million income comprising rent, services charges, and ground rents from a range of customers including shared owners,...


  • Stratford, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 345975**Salary**: - £39,893 - £42,898- plus a Flexibility Payment Level 2- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CCG - Fraud Investigation Service - Covert Operations and Digital...


  • Stratford-upon-Avon, United Kingdom Made Employment Ltd Full time

    Customer Account ManagerWorking for one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Our Head Office is based in Stratford upon Avon.This is a full-time position working from our Head Office for 2 or 3 days each week and remotely (home based) for the remainder....