Customer Service Advisor

3 weeks ago


Loughborough, United Kingdom British Gypsum Full time

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values of trust, collaboration and empowerment and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors,you're just as likely to be a great fit As a great Customer Service Advisor at British Gypsum you will always put your customer first, focusing on engaging with customers and adapting your approach to meet their needs. You will be proactive, taking time tounderstand your customers. You'll also show resilience when things don't go according to plan; being open to new ideas and being happy to learn.
- An ability to build strong and authentic relationships with customers and colleagues
- Experience of working in a team environment
- Is self-motivated and has tenacity to keep going until matters are resolved
- Attention to detail
- The hours of the role are 08:00am-16:00pm or 09:00am to 17:00pm_

**What will I be doing in the role?**

Our Customer Service Advisors are really important to our success and a critical part of our customer's positive experience with us. In this role you will be a customer service professional, passionate about delivering an exceptional service to our customers.We want you to be fulfilled by the work you do and ultimately enjoy coming to work for British Gypsum every day. The role is key to enhance our brand, service and business and will not involve you working in a call center environment. To support our customerseffectively you will;
- Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods
- Mastering more specialist services
- Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service
- Gather customer insight through the strong relationships you build to trigger business improvements
- Show a desire and commitment to develop your own skills and knowledge to perform at your best
- Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care, and supporting our Plasterboard Recycling Scheme

**Are British Gypsum and Saint-Gobain an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you We understandthat a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.



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