Customer Care Advisor
1 month ago
**Are you a proactive Customer Care Advisor that thrives on interaction with clients and providing a premium service?**
**Are you looking to be part of a market leading EdTech company?**
**Do you have the thirst and drive to be part of the team that supports our innovative products?**
**As a Customer Care Advisor you will**:
- Act as primary point of contact for our customers and rapidly build trusting rapport
- Deliver customer training when required
- Turn each launch customer into advocates of Weduc
- Build adoption and retention of Weduc and our other products through regular customer contact
- Identify upsell opportunities
- Manage client and key stakeholder’s expectations
- Work as part of a team handling customer queries and answering calls
- Provide feedback on the general usability and quality of our new features to our product manager and development teams
- Take ownership for improving our approach to customer care
**Skills & Experience Desired**:
- Have experience of customer service within the education or EdTech sector
- Excellent standard of written and oral communication skills
- Proven ability to successfully train customers on the use of a product and be a confident presenter
- Find it easy to learn how to use new products and features
- Experience of managing and delivering product communication to customers via many mediums, such as webinars and user groups
- Excellent organisation skills
- Familiarity with educational products such as but not limited to, SchoolComms, Teachers2Parents, ParentPay, or similar school communication solutions
- Experience with Capita SIMS or other School Management Information Systems
- Can-do attitude with a desire to improve and shape our customer care
- Able to manage workload and prioritise tasks within a fast-paced environment
- Ability to take initiative, with a self-drive attitude whilst working with the wider team
Weduc sends millions of messages to parents worldwide. The key to the company’s success is the strong relationships that we build with our schools and the passion of the team behind the product.
Our remote working model allows for a flexible and safe working experience from anywhere within the UK. However our preference is 2-3 days in our Loughborough office, in Leicestershire, each week.
**We are a progressive company and looking to do what we can for our employees. What we currently offer is**:
- A competitive salary
- Career Progression
- 25 Days Holiday (Plus Bank Holidays)
- Pension Scheme
- Regular Company Events
- Employee Perkbox Rewards
If you have the skills, experience, and drive to join our fun, vibrant and energetic customer care team as an account manager, then please upload your most recent CV today, as we would love to hear from you.
-
Customer Service Advisor
6 days ago
Loughborough, United Kingdom JT Recruit Full timeOur Local Authority are currently looking for a Customer Service Advisor to join them on a temporary basis.Location – LoughboroughPay Rate – £11.44ph20 Hours Per Week – Temporary Role – Around 3 monthsWe are looking for enthusiastic and committed part-time advisors to join our Customer Services team to deal with enquiries. * You will have recent...
-
Customer Service Advisor
6 days ago
Loughborough, United Kingdom JT Recruit Full timeOur Local Authority are currently looking for a Customer Service Advisor to join them on a temporary basis. Location – Loughborough Pay Rate – £11.44ph 20 Hours Per Week – Temporary Role – Around 3 months We are looking for enthusiastic and committed part-time advisors to join our Customer Services team to deal with enquiries. * You will have...
-
Customer Service Advisor
14 hours ago
Loughborough, United Kingdom JT Recruit Full timeOur Local Authority are currently looking for a Customer Service Advisor to join them on a temporary basis.Location – LoughboroughPay Rate – £11.44ph20 Hours Per Week – Temporary Role – Around 3 monthsWe are looking for enthusiastic and committed part-time advisors to join our Customer Services team to deal with enquiries. * You will have recent...
-
Customer Service Advisor
5 days ago
Loughborough, United Kingdom Talk Staff Group Limited Full timeWe are currently looking to recruit a Customer Service Advisor for our fast growing client in Loughborough, who offer sustainability, inclusivity, and diversity. The main purpose of the role is to be the first point of contact to provide excellent customer service. As part of the Maintenance Controller role, you’ll require: Proven customer service...
-
Customer Service Advisor
1 month ago
Loughborough, United Kingdom Brook Street UK Full timeCustomer Service Advisor Location - LoughboroughHours - Full time Shift work (12hour shifts, 4 on - 4 off)Salary - £11.44, DBS requiredBrook Street have the pleasure of supporting a Customer Service Advisor Role in LoughboroughFront Office/ReceptionEstablish positive relationships with the residents, Res-Life Team, colleagues, suppliers and...
-
Customer Service Advisor
18 hours ago
Loughborough, United Kingdom The Mac-Nutrition Collective Full time**Title**:Customer Service Advisor - **Salary**:£20,500 - £25000 (pro rata) - **Location**:Loughborough - **Hours of Work**: 40 hours/week - **Duration**:Full-timePermanent **SUMMARY OF POSITION** The Customer Service Advisor role is an exciting opportunity to join a young, vibrant, and world-renowned company in the field of nutrition. Be part of a...
-
Customer Advisor
18 hours ago
Loughborough, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour from April 1st** **B&Q Loughborough** - **Weekend availability required** We believe anyone can improve their home to make life...
-
Customer Service Advisor
1 month ago
Loughborough, United Kingdom Brook Street Full time**Customer Service Advisor** **Location - Loughborough** **Hours - Full time Shift work (12hour shifts, 4 on - 4 off)** **Salary - £11.44, DBS required** Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough **Front Office/Reception** - Establish positive relationships with the residents, Res-Life Team,...
-
Customer Service Advisor/technical Support
4 weeks ago
Loughborough, United Kingdom Credible Recruitment Full time**Customer Service Advisor (Technical) - £29000 - £30000 - Loughborough** Are you an experienced Customer Service Advisor who has worked in Engineering? Maybe you have Customer Service experience and are able to absorb product knowledge. This is not a typical Customer Service position is it imperative to this role that you are able to understand and...
-
Customer Service Advisor
16 hours ago
Loughborough, United Kingdom Kirkland Associates Ltd Full timeSalary £23,000, up to £25,000 for technical experience. Monday to Friday (no weekends). Customer Service Advisor - The Role: - Be the main point for Technical advice for all stakeholders - Work with the wider customer services team to deliver technical advice and solutions, keeping the customer informed throughout. - Ensure all administration is...
-
Customer Service Advisor
1 month ago
Loughborough, United Kingdom East Full timeAre you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Print House as a Customer Service Advisor working 19 hours per week, Monday to Thursday 1pm - 5pm and Friday 1pm - 4pm. At Homes for Students,...
-
Customer Success Manager
1 month ago
Loughborough, United Kingdom The Access Group Full time**Customer Success Manager - Health, Support & Care** **Please note this role is remote based in the UK** Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every...
-
Customer Service Advisor
6 days ago
Loughborough, East Midlands, United Kingdom Brook Street UK Full timeCustomer Service Advisor Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Location - LoughboroughHours - Full time Shift work (12hour shifts, 4 on - 4 off)Salary - £11.44, DBS requiredBrook Street have the pleasure of supporting a Customer Service Advisor Role in LoughboroughFront...
-
Customer Service Advisor
17 hours ago
Loughborough, United Kingdom Accordial Ltd Full timeAbout Us Accordial Ltd is the UK’s largest manufacturer and installer of high performance robust acoustic movable walls, perforated sound absorbing wall panels and sliding folding partitions. We have been making our systems at our Loughborough based facilities for over 20 years and have recently been brought into Ash and Lacy Group of Companies providing...
-
Service Advisor
14 hours ago
Loughborough, United Kingdom Ideal Recruit Ltd Full timeService Advisor (Motor Vehicle)LoughboroughMonday – Friday Between 08:00AM – 18:00PM + Alternate Saturdays 08:00AM-13:00PM£25,(Apply online only) - £30,(Apply online only) per annum DOEIdeal Recruit are looking for a Service Advisor to join our client’s company in Loughborough. This is an exciting opportunity to work for one of the most reputable...
-
Customer Care Co-ordinator
1 month ago
Loughborough, United Kingdom Access Full time**Sector**: Software Support - **Expiry Date**: 02 April 2023 - **Job Ref**: J8432 Customer Care Coordinator **Previous Care Coordinator / Health & Social Care Administrators required** **This role would be 3 days in our Loughborough office & 2 days working from home** Join the Access Family and see how we make software ideas become a reality! Our core...
-
Showroom Sales Advisor
4 weeks ago
Loughborough, United Kingdom Coulter Elite Resourcing Ltd Full time**Showroom Sales Advisor** **Loughborough** **£22,000 to £27,000** Are you a passionate Showroom Sales Advisor, looking for an exciting new role? Coulter Elite Resourcing are currently looking for a Showroom Sales Advisor to work with one of our well-established and very successful clients based in Loughborough working as part of their Showroom Sales...
-
Sales Advisor
17 hours ago
Loughborough, United Kingdom Currys Full time**Sales Advisor** **Currys Contact Centre, Loughborough, LE11 5XH (Site Based)** **Permanent** **Full Time including some Saturdays** **£21,840 + bonus paid 4 weekly (Uncapped Bonus)** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And...
-
Customer Service Advisor
17 hours ago
Loughborough, United Kingdom Accordial Ltd Full timeAbout Us Accordial Ltd is the UK’s largest manufacturer and installer of high performance robust acoustic movable walls, perforated sound absorbing wall panels and sliding folding partitions. We have been making our systems at our Loughborough based facilities for over 20 years and have recently been brought into Ash and Lacy Group of Companies providing...
-
Parts Advisor
1 month ago
Loughborough, United Kingdom Vertu Motors Full time**About us** Due to continued growth, Vertu Motors Toyota Loughborough are currently recruiting a Parts Advisor to join the team! We are offering a basic salary of £26,168 with an excellent range of company benefits! If you would like to become part of one of the largest Motor Retailers within the UK, then this could be the ideal opportunity for...