Customer Service Advisor

3 weeks ago


Loughborough, United Kingdom Brook Street Full time

**Customer Service Advisor**

**Location - Loughborough**

**Hours - Full time Shift work (12hour shifts, 4 on - 4 off)**

**Salary - £11.44, DBS required**

Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough

**Front Office/Reception**
- Establish positive relationships with the residents, Res-Life Team, colleagues, suppliers and stakeholders
- Provide excellent customer service through the operations of the reception services of the Village
- Answer the village phones
- Manage the initial contact with residents and visitors
- Prepare and issue keys to residents
- Check in all individuals and groups to the Village, ensuring that payments are received for all bookings in accordance with residential procedures
- Liaise with and respond to resident queries in a friendly and efficient manner
- Conduct regular student surveys
- Monitor and update front-office/reception systems and processes as required

**Sales and Marketing**
- Track, record and report the source of sales enquiries
- Respond promptly to prospective customer enquiries
- Support the Sales team by passing on leads for group summer bookings, and administrating the booking once contracts are agreed
- Conduct show rounds with prospective customers and their families
- Manage booking enquiries from residents and visitors
- Make outbound telephone sales calls
- Update the sales database
- Support the Village Manager or Sales team with sales and marketing planning
- Record all feedback and forward to the appropriate personnel

**Accommodation Administration**
- Administer the allocation of rooms
- Update and maintain computerised records of residents
- Conduct room inspections
- Provide regular and ad hoc reports as required
- Ensure the accurate maintenance of records relating to maintenance, Health and Safety and incidents in the Village



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