Customer Service Specialist I

3 weeks ago


Loughborough, United Kingdom Thermo Fisher Scientific Full time

This position is in the International Sales Export Team based on our site in Loughborough. We supply our customers across Eastern Europe, Middle East and Africa with a huge range of scientific products and services.

**What will you do **
- Working alongside Export sales team to provide exceptional customer service, for customers in the EEMEA region. Handling and responding to all types of customer service issues - orders (from receipt to shipment), quotes, tenders and general enquiries which can be complex in nature, whilst aspiring to exceed Individual/Departmental/Company critical metrics and thoughtfully balancing the customer needs with business demands.
- Rigorously adhering to customs & export compliance regulations.
- Maintaining a prospect bank of tenders and where required, collating and analyzing tender data, sourcing products from suppliers to fulfil requirements of tenders/quotes/orders, collating and assembling tender documents where necessary
- Highly skilled in promoting a positive corporate reputation. Maintains composure even when faced with the most difficult or challenging situations and has the ability to navigate through organizational boundaries
- Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays) and be flexible with working hours to meet business needs
- Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
- Adopt and participate in PPI initiatives to identify improvements and cost savings to the business
- History of export customer service skills within an export customer service environment
- Strong self-motivation with open and clear communication skills, both written & verbal
- Experience in organising and prioritizing workloads

**What we looking for**:

- History of Letter of credit experience
- Solid understanding of IATA/IMDG regulations and appropriate qualification
- Experienced at working in a pressured environment
- Solid understanding and experience of Export licence requirements and Export documentation
- Intermediate level experience in Microsoft Word / Excel
- Prepared to travel overseas occasionally
- We offer a comprehensive range of benefits and opportunities for career progression.

**About Thermo Fisher Scientific



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