Customer Service Administrator

3 weeks ago

Loughborough, United Kingdom GLW Feeds Full time

**About us**

Founded in 1873, by George Llewellyn White, the first 100 years in the history of Geo L White Limited saw it as a trader of coal, feeds, fertilisers, and goods brought by train to the East Midlands. GLW Feeds are one of the largest independent, family-owned livestock and speciality feed manufacturers in the UK, concentrating in roll, nut, pellet, and meal-form compound feeds. In 1982, the decision was made to build a compound feed plant to manufacture and market a range of quality feeds over which the Company had complete control.

**Role Overview**

To work as a member of the customer service team, within a busy and fast-paced environment. Working alongside key departments and collaborating with our internal and external customers, to provide a positive and long-lasting customer experience within the agriculture sector.

**Salary £20,000 FTE Pro Rata**

**Hours of work**

Monday - Friday - Part/Full Time, 30 - 40 hours Negotiable

Currently 1 in 4 Saturdays - 8am to 12pm - Rotation Based.

Rotational Bank holidays.

Note: Salary will increase on successful completion of probationary period.

**Key Responsibilities**

**1. Sales Administration**
- Accurate and timely processing of orders in line with transport and production deadlines, set with clear KPI’s within the team, whilst maintaining consistency accuracy throughout.
- Accurate filing and record keeping of customer orders across multiple Microsoft platforms.
- Provide administration support to other key functions to meet the business needs.
- Timely customer query resolution via appropriate processes and co-ordination/management.

**2. Query resolution**
- Escalate where appropriate complex queries to customer service manager.
- Record and deal with complaints accurately and timely, progress resolution where possible.
- To participate and prioritise in tidying and maintenance of AX and outlook.

**3. Communication**
- Build and maintain personal, longstanding and trusting partnerships with customers, account managers and direct departments through open and honest communication.
- Ensure that the “positive response” is at the forefront of all communication with internal and external customers but also one another within GLW Feeds..
- Ability to remain calm in a pressurised environment, whilst ensuring a positive can-do attitude and supporting fellow employees within and outside the customer service department.

**4. Additional Support**
- Represent the customer service department and GLW feeds during internal/external functions.
- Spending time with different departments through-out the company.

**About you**
- **Excellent organisational and administrative skills with an ability to manage multiple tasks simultaneously.**:

- **Excellent verbal and written communication skills.**:

- **Good knowledge of MS Word, Excel, PowerPoint, and Outlook.**:

- **Attention to detail.**:

- **Ability to work in a fast-paced environment.**:

- **Experience of Sales administration and/or customer service experience.**:

- **Integrity and respect for confidentiality.**:

- **Pro-active, has a friendly manor and can use positive language and thinking.**:

- **Uses own initiative in everyday activities also in moving forward and can adapt the business change.**:

- **Taking ownership and to be tactful when dealing with difficult situations.**

**Benefits**
- Prospect for development.
- Higher earning potential.
- Internal and external training.
- Company Pension.
- Free On-site Parking.
- Free tea and coffee making facilities.

Note

These roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate. Staff are required to participate in training, workshops and meetings considered relevant to their job. Staff must carry out their duties with full regard to the rules, policies and procedures and conditions of service contained in their employment contracts and staff handbook. Staff must adhere to all health and safety legislation. Staff must promote equality and diversity in the workplace. Staff are required to undertake any other task that is deemed reasonable within their skill set

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 - 40 per week

**Salary**: From £20,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Loughborough, LE12 9BS: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Reference ID: CSD1

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