Admin/Customer Services

4 weeks ago


Loughborough, Leicestershire, United Kingdom SOFA Full time

Job Title: Admin/Customer Services

Reports To: CEO

Main Purpose of Job

To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.

Main Responsibilities

  1. Serving customers, dealing with enquiries, arranging delivery when necessary
  2. Processing cash, card and other customer payments
  3. Arranging for approved donations of furniture to be collected
  4. Handling product returns and payment refund requests
  5. Helping with movement, inventory and presentation of stock in the warehouse
  6. To assist in the movement of stock by road transport, including van driving.
  7. To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
  8. To follow all statutory Health and Safety requirements and those detailed in the organisation's Health and Safety policy and risk assessments
  9. Work flexibly and to be prepared to contribute to all areas of work in the organisation
  10. Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
  11. To undertake any other reasonable tasks as deemed necessary by the CEO
  12. To promote equal opportunities and value diversity in accordance with Statutory and Sofa's Equal Opportunity and Diversity Policy
  13. To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa

    Other Requirements
    • Adhere to Sofa's Health and Safety Policy
    • Work flexibly throughout the week excluding Sundays
    • Attend occasional meetings


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