Guest Experience Host
7 months ago
Based in an idyllic setting near Bassenthwaite Lake, The Lakes Distillery is a multi-award-winning single malt whisky producer, who is making big strides on the international stage. We’re big-hearted and proud of our distillery home and are looking for a passionate and genuine hospitality professionals to join us and continue our exciting and exceptional journey. This is no ordinary work environment and we have the tools and resources in place to help you lead a team to success.
**Main Purposes of Role**:
This is a guest focussed hospitality role and we are looking for someone with a passion for the hospitality industry and a natural flair for working with people. Your communication skills and ability to work as part of a team will be an advantage in successfully delivering outstanding hospitality to all our guests.
While we operate on a set rota working mainly daytime shifts, you will also be required on occasions to deliver events and private dining experiences. If you are looking for a rewarding career in hospitality, working with a fun and hard-working team as part of a global brand, we would love to hear from you.
The Guest Experience Host will deliver a smooth and efficient running of a busy on-site operation, while supporting the Brand Home Supervisors in delivering an outstanding guest experience.
**Principal Duties & Responsibilities**:
- As the face and heart of our distillery your role in our Guest Experience team will be to provide a warm welcome to our site by delivering an exceptional service in our bistro.
- As and when required, provide support to other areas of the business, for example assisting our Tours & Retail team
- Support all health and safety initiatives, ensuring that the appropriate legislation and requirements are followed.
- Work to trained procedures and with the team to deliver exceptional hospitality to all our guests.
- Develop your spirits knowledge and have the ability to educate our guests on our brands.
- Ensure work areas and guest facing spaces are kept in immaculate condition and to the expected standard of a Visit England Gold Award winner.
- Attend training sessions and team meetings as required to aid with your development.
- Undertake any reasonable management requests.
**Our ideal team member**:
- Has a genuine interest in guest-focused hospitality with at least one year of hospitality experience
- Has exceptional organisational and communication skills, with a detail-oriented mindset and the ability to follow instructions and work under their own initiative within a team.
- Is comfortable with change and with the awareness and understanding to be flexible where required and demonstrate the agility to meet the needs of a growing business.
- Is focus driven with clear attention to detail.
- Has excellent timekeeping
- Has an engaging personal style which is essential to communicate the story of The Lakes Distillery and provide an unforgettable guest experience.
- Always displays a professional image
- Adheres to the uniform policy whilst at work or representing the company at external events.
- Has a clean and full UK driving licence
**Job Types**: Part-time, Permanent
**Salary**: £10.50 per hour
**Benefits**:
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay
Schedule:
- Day shift
Supplemental pay types:
- Tips
Work Location: In person
Reference ID: Guest Experience Host - Bistro
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