Business Support Administrator
7 months ago
**Who we are**
We are a nationwide team working towards and guaranteeing the same goal: helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.
We take care of people who have been involved in accident by:
- Fixing their car
- Providing them with a replacement
- Helping them recover their losses
- Making them feel secure
**How will you make a difference?**
As Business Support Administrator you’ll be part of the Business Support team that provides an administration and reception service across all departments.
**What will you be accountable for?**
- Inputting new claims received accurately and within agreed timescales
- Provide excellent customer service over the telephone dealing with high volumes of incoming calls and customer facing when providing reception cover front of house
- You will be required to action a variety of other team and/or individual administration tasks including managing the incoming and outgoing post
- Identify issues and problem solve in straightforward situations
- Ensure that regulatory, governance and compliance requirements within the business are met
**How you will make it happen?**
- Exceptional communication and organisational skills
- Ability to work in a fast paced high pressured at times environment
- Highly resilient and dependable
- Excellent time management and good prioritising skills required
- Experience of using Microsoft Office
- Dynamic, results driven outlook
- Ability to work as part of a team and using your own initiative
**Benefits & Rewards**:
- 25 Days holiday + bank holidays
- Hybrid working
- Pension scheme
- Company car scheme
- Buy/sell holidays
- Cycle to work scheme
- Perkbox
- Saving Scheme
- Football Tickets
- Summer and Christmas Parties
- Enhanced Maternity and Paternity
- Healthcare Package
**What guides us?**
- **E**mpathy
- We recognise and celebrate our differences
- We Trust each other and demand a culture where mutual respect is a given
- No one works harder for their customer
- **D**riven
- We share a common goal
- We are driven to be the best that we can be, in all that we do
- Innovation and the spirit to continuously improve are what keeps EDAM driving forward
- **A**ccountable
- Accountability is both an individual and collective responsibility
- Quality is a given
- We own our mistakes and we celebrate our successes
- **M**aking it happen
- We are dedicated to excellence in all that we do
- My individual contribution makes a difference
- We grow through the building and sharing of knowledge
**We understand that we’re stronger together**
**#oneteam**
So if you have **EMPATHY**, the **DRIVE** and can take **ACCOUNTABLILITY** - **MAKE** it happen and click apply
Pay: £22,308.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
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