In Room Host

2 weeks ago

London, United Kingdom ISS Facility Services Full time

**In Room Host**

**London**

For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

Looking for an exciting opportunity to showcase your customer experience skills and host guests in a stunning state-of-the-art location in the heart of Mayfair, London? Then we might have the perfect role for you

As a vital member of the Park Lane and Westminster team, you'll be the face of our company, providing an unforgettable experience for every guest that walks through our doors.

With our commitment to diversity, inclusion, culture, and community, you'll be part of a team that prioritizes innovation and learning, constantly finding new and innovative ways to create a working life that supports each individual's ambition, needs, and desires.

Your natural empathy and thoughtful approach to clients and colleagues make you unique, and as our customer experience professional and host extraordinaire, you'll be the first in line to offer solutions and innovative ways of working.

You'll be responsible for delivering refreshments with style and professionalism, as well as creating exciting, exceptional, and inspirational experiences for our guests.

**Key Responsibilities**_**_
- Welcome and engage our customers with warmth and bid them farewell on departure
- Receive, process, prepare and deliver food and drink orders and experiences
- Keep the service and back of house areas in a clean and safe condition
- Deliver an experience, more so than just a service. Be an entertainer
- Know the offer inside out, and be able to make informed recommendations to our clients
- Pre-empt the needs of our customers and create meaningful and memorable service moments
- Maintain a high-profile front of house and be aware of what’s happening during service, and effectively resolve any challenges ensuring colleague and customer satisfaction at all times
- Keep our colleagues and the Barclays colleagues, visitors’ and clients safe with our safety-first mentality while they are in our care, using the safety tools available to you
- Oversee the standard and quality of all food & drink; you and the service team will serve as the final quality check for everything that is served and delivered to our customers. If it isn’t right, we change it
- Keep your ear close to the ground Tell us what the customer wants and how we keep our clients happy and coming back. Shout about your successes

**Professional and personal competencies/qualifications**_**_
- 2 years’ experience in a range of premium high-end restaurants, private members clubs, events destinations, and 5-star hotels
- Food Hygiene Certificate Level 2 required
- Must be IT literate and possess excellent written and verbal communication skills
- Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client
- Quality Coffee Making skills are essential - these will be tested at interview

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 108036

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