Community Host

2 weeks ago

London, United Kingdom NewFlex Full time

**Role**: Community Host

**Location**: London

**Hours**: 40 hours between 7:30am and 4:30pm OR 9:30am to 6.30pm (Monday to Friday)

**Reporting to**:Community** **Manager

**Who are we?**

The Exchange at 22 Bishopsgate is a purpose driven community created to make an impact on the world by championing entrepreneurial thinking and fostering innovation. The Exchange will become the new centre of innovation for London. Members join our community to access our entrepreneurial ecosystem which includes a programme of events and dynamic content curated to offer opportunities for members, big and small, to connect and learn, together.

The Exchange is a smart space for smart businesses to help ideas grow between thought leaders, disruptors, and business people. We provide work, meeting, and event space for start-ups and SMEs, giving London’s innovators and thinkers the support, they need to thrive.

This new role is an exciting opportunity to be a part of the founding team to launch and grow The Exchange.

If you have a passion for making a difference, come and join our team

**What are our values?**

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.

**What will you do?**

The Community Host is responsible for supporting the Community Manager on the daily business operations of The Exchange ensuring delivery of the key performance goals of the business along with ensuring our members receive world class service and benefit from being part of a creative environment designed to inspire innovative thinking and collaboration to benefit all members.

**We want someone exceptional who can deliver the following key responsibilities**:
**Membership engagement and retention**
- Actively develop a community ethos at The Exchange
- Be aware of the Company mission and values and contribute to the overall success of team and company.
- To liaise with members to ensure open communication and positive results
- To provide excellent customer service and members experience
- To ensure all beverage and refreshment areas are maintained and well stocked at all times.
- Ensure set up and service of rooms to member/visitor specifications at all times
- Deal with guest queries in a proactive and positive manner
- Ensure every customer experience is a positive one, seeking feedback and making changes accordingly.
- Efficient and high standard of room service to conference meeting rooms and event space.
- Effective and unobtrusive clearance of guest areas.
- Organize time and systems to ensure a consistently high standard of service
- Greet members and guests with a warm and welcoming demeanour.
- Understanding and passion for 22B Standards.
- Empower any direct reports to deal confidently with customer queries
- Ensure company and 22Bpolicy & processes are followed at all times
- To support in membership retention and overall membership satisfaction
- Ensure meeting rooms and workspaces are maintained, well presented and refreshed for each member or booking
- Ad hoc duties as and when required by the business

**Finance**
- Support with driving revenue at Exchange

**Sales & Marketing**
- Maintain the relationships within the 22B vertical village and local neighborhood whilst promoting The Exchange
- Promote and upsell the full range of products and services to members
- Maximise revenue opportunities generated by the location

**Compliance & **Health & Safety**
- Support community manager and the management team to ensure The Exchange is H&S compliant through a thorough understanding of the policies relating to our statutory H&S obligations
- Follow the government guideline to ensure to comply with the Exchange Covid-19 protocols
- Ensure the availability of personal protective equipment (PPE) in accordance with COVID-19 standard and practices

**Training**

Complete all mandatory training modules annually:
- Data Protection Awareness
- Healthy Working
- Fire Safety Plus
- Health & Safety Induction
- Whistleblowing
- Cyber Security
- Fraud Prevention
- Anti-Money Laundering
- Anti-Bribery
- Code of Conduct
- Unconscious Bias

**Stakeholders**

Clients

Prospects

Customers

Colleagues in all departments

Newable Group

**Knowledge/Experience**
- Experience of managing a team of 2+ in Hospitality, Retail, Leisure, Property (or similar)
- Building professional relationships
- Confident user of Microsoft office 365 (Word, Excel and Outlook)
- A Business/Hospitality Management Degree is desirable
- Minimum Grade C in English and Maths (or equivalent)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training provided)

**Key skills/behaviours required for this rol

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