Customer Service Specialist

2 weeks ago

Dundee, United Kingdom Dover Fueling Solutions Full time

**Job Requisition ID**:55317

**Department**:Sales & Marketing (DEPT_SALMRKT)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

**Position Title**: Customer Service / Sales Support Specialist

**Location**: Dundee, Scotland

**Reports to**: Supervisor, Customer Care

**Position Summary**:
The Sales Support Specialist will contribute to the DFS process to enable the success of our commercial partners and distributors through world class leading customer support. In this role, the Specialist will build and maintain strong business relationships with our large customer base, manage orders received into the factory ensuring our internal and external customers’ expectations are met efficiently and to the highest standards throughout this process to final delivery.

**Key Responsibilities**:

- Adhere to the DFS highest safety and compliance standards.
- Receive, process and deliver customer orders and enquiries in line with requirements and expectations.
- Liaise with planning and production to achieve the best possible delivery dates for our customers.
- Review financial holds, process credit notes and liaise with DBS regarding financial queries.
- Check progress of orders in production and advise customers of any ship date changes.
- Arrange shipments as per order and customer specifications.
- Create relevant export documents which includes Commercial invoice, Packing list, Export declaration, Certificate of Origin, CMR, A.TR, Airway bills and Bill of Ladings.
- Issue relevant documentation required against Letters of Credit.
- Liaise with freight forwarders for goods ready for dispatch.
- Support customers or internal stakeholders with any enquiries.
- Contribute to and maintain the value of 5S, standard work, problem solving and process adherence.
- Compile and report daily standard KPIs.
- Facilitate and contribute to RCCA and continuous improvement of processes and systems.
- Special projects and assignments as needed or required.

**Personal Attributes**:

- Customer focused.
- Strong organisation and time management skills.
- Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance whilst working to tight deadlines.
- Excellent communication skills with the ability to develop and maintain strong business relationships.
- Passionate, with positive attitude, enthusiasm and drive for continuous improvement.
- Ability to work well as part of a team as well as on own initiative.
- Proficiency in Microsoft Office package (Word, Excel, PowerPoint, Outlook.
- Experience of Oracle ERP essential.
- Knowledge of Letters of Credit, inspection certificates, export licenses and shipping documentation would be an advantage.

Work Arrangement : Onsite

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #LI-HW2

This position may be located in: EMEA : United Kingdom : Dundee : Dundee

Job Function : Customer Service

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