Volunteer Supervisor

3 days ago

London, United Kingdom The Greenwich Foundation for the Old Royal Naval College Full time

**JOB DESCRIPTION**

**JOB DETAILS**

**Post Title**:
Volunteer Supervisor

**Job Ref**:
ORNC - VM0119

**Area**:
Visitor Experience & Commercial

**Location**:
Greenwich, London, SE10

**Salary**:
£26,000 - £28,000 pa (based on experience)

**Status**:
Full time

**Hours**:
Monday to Sunday

(There will be a requirement for evening and weekend working)

**Annual Leave**:
25 days, pro-rata, exclusive of Bank Holidays

**Reports to**:
Visitor Experience Manager

**Staff Management**:

- Volunteers within the Visitor Experience & Commercial Department

**Relationships**:

- Head of Visitor Experience & Commercial
- Head of HR
- Visitor Experience & Retail Team Leaders
- Visitor Experience Administrator
- Commercial Events Programmer

This role will also work regularly with Marketing Team, Learning, Interpretation and Collections department, Chapel Manager and Commercial Events department as well as any other required

**DBS Check Required**

Yes

The purpose of this role is to coordinate and supervise volunteers on a daily basis, together with the Visitor Experience Department and help to maintain and improve the Visitor Experience Offer.

The Volunteer team is essential to the Greenwich Foundation in providing lasting memories, amazing experiences and educational opportunities to all our audiences.

The Volunteering Supervisor will support the Visitor Experience Manager to develop the Volunteer programme in line with our Strategic vision and priorities, ensuring an excellent welcome and visitor experience.

This role will manage the Visitor Experience Volunteers (Tour Guides and Visitor Hosts, as well as any other developed volunteer positions) that are crucial to our success, by providing professional day-to-day operational management and on-site management, including day to day supervision, recruitment, training, social and learning events and budget management.

The role is varied and requires a high-level of initiative, self-motivation, and interpersonal skills. The post holder is also a key position in role modelling our organisation values and culture, developing an inclusive, collaborative, and high performing team.

This role is expected to be present and visible on site during times when volunteers are required as well as working closely with the Visitor Experience management to deliver the administration of the Volunteer team.

**RESPONSIBILITIES**

**ROLE SPECIFIC**

1. Management and support
- **Support the Volunteer Team and ensure the delivery of a warm and engaging welcome that provides information and guidance to enhance the visitor experience.**:

- Manage and ensure the daily and monthly briefings and meetings are in place with effective communication tools to keep the team informed, motivated; building inclusive collaborative working practices with volunteers.
- Provide volunteers with immediate feedback and guidance
- Liaise with Team Leaders to ensure volunteers are being well utilised and well managed
- Become a qualified First Aider and back up for first aid incidents.
- Serve as regular Duty Manager for dates and events when volunteers are required

2. Organisational Volunteer Strategy
- **Support the development of the Volunteering Strategy within the Visitor Experience and Commercial department to meet the needs of the organisation in line with our strategic priorities and values**:

- Be responsible for ensuring we continue to develop our practices, in relation to recruitment, training, retention and engagement with HR via the annual Staff and Volunteer Survey
- Develop the team through monitoring performance, coaching and feedback and embedding a ‘can do’ culture, focused on excellence and collaborative working.
- Work collaboratively with the Learning and Commercial Events teams to ensure we meet our continued commitment to accessibility, support and enable the delivery of events and our core programme
- Help to manage a programme of training opportunities for volunteers working closely with the Visitor Experience Manager and Team Leaders.
- Support the delivery of e-learning modules in collaboration with the Head of HR
- Provide a consistent programme of events, reciprocal visits and benefits to celebrate and recognise our volunteers including overseeing relevant memberships and award schemes

3. Volunteer Operations Management
- **Ensure effective deployment of volunteers across all areas of operation. Maintain volunteer database and send out weekly updates.**:

- Maintain volunteer shift database and send out weekly updates. Log volunteer hours in accordance with organisational requirements.
- Continually review and enhance our volunteer recruitment and engagement programme to motivate and retain our volunteers.
- Consistently provide a high level of care, taking time to understand individual needs, and maintaining an adequate level of training and knowledge to meet these needs.
- Ensure the security of the premises by following set procedures and reporting anything that

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