Servicenow Administrator

3 weeks ago

City of London, United Kingdom Systematix Technology Consultants Inc. Full time

Systematix is currently looking for a_ServiceNow Administrator,_to help with the implementation of a diverse global IT Operations network, for one of the world’s leaders in Life Sciences technologies.

ABOUT THE PROJECT
Our client is one of the world’s leading Global Life Sciences, with offices around the globe. As they continue to expand their footprint, they require a knowledgeable ServiceNow Administrator for their Global Operations team. As a key member of the team, youwill be responsible for the implementing standards and innovative solutions that support the success of our collaborative, science and technology driven businesses, specifically focused on the configuration and administration of ServiceNow.
- Your responsibilities in the role will be:_
- Supporting the configuration of the ServiceNow ITSM
- Drive the definition, and acceptance of ServiceNow best practices and common processes
- Develop, document and revise system design procedures, test procedures and quality standards.
- Configuring and customizing the SN system, including Application UI, workflows, forms, security, notifications, and others as necessary.
- Maintaining and supporting SN operational functions; monitoring health, usage and overall compliance of the SN ITSM system
- Configuration to meet the business integration, operating, and reporting needs, Loading, manipulating and maintaining data between SN and other systems as needed, ensuring maintenance of single source of truth.
- Manage relationships with SN vendor/partner as well as Client teams.

ABOUT THE QUALIFICATIONS
- Bachelor's degree in Computer Science or related field
- 3+ years of hands-on experience with administration and configuration of ServiceNow ITSM
- Experience with3rd party software integrations with ServiceNow
- Proficient using MS Office products
- Ability to communicate and build relationships with all levels of an organization (End Users, managers, directors, executive level), including both technical and non-technical audiences
- Knowledge of ITSM functions, processes, and best practices
- Have been a part of a large, global ServiceNow implementation
- Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement

ABOUT THE ROLE
This is a 6-month remote contract role to be performed in the Eastern time zone with some meetings in UK time with European team members. There is a strong intent to extend, if all parties are amenable.

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