ServiceNow Consultant

1 month ago

London, United Kingdom Techworker Full time

Company Overview:

Tech Worker is a dynamic and innovative technology consultancy firm based in London. We are committed to delivering cutting-edge solutions and leveraging ServiceNow to streamline operations and optimize business processes for our clients.

Position Overview:

The ServiceNow Consultant at Tech Worker will play a pivotal role in implementing, customizing, and optimizing ServiceNow applications. This individual will collaborate closely with internal and external stakeholders to translate business needs into effective ServiceNow solutions.

Key Responsibilities:

  • Conduct thorough requirements gathering sessions with stakeholders to understand business objectives and translate them into ServiceNow solutions.
  • Design, configure, and customize ServiceNow applications, workflows, and modules to meet business requirements and improve efficiency.
  • Collaborate with cross-functional teams to implement and integrate ServiceNow solutions across various departments.
  • Provide technical expertise and guidance on ServiceNow best practices, platform upgrades, and enhancements.
  • Develop comprehensive documentation, including user guides, process flows, and technical specifications.
  • Troubleshoot and resolve technical issues related to ServiceNow implementations.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 7 years of hands-on experience in ServiceNow platform configuration, customization, and implementation.
  • ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) preferred.
  • Proficiency in JavaScript, HTML, CSS, and other scripting languages.
  • Strong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) principles.
  • Excellent communication skills and the ability to collaborate effectively with diverse teams.
  • Strong problem-solving skills and the ability to thrive in a fast-paced environment.

Additional Information:

  • This is a full-time position located in London, United Kingdom.
  • Competitive salary, benefits package, and opportunities for professional growth and development are provided.
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