Servicenow Technical Consultant

2 weeks ago

London, United Kingdom IBM Full time

**Introduction**
IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

**Your Role and Responsibilities**
IBM's strategy is anchored on hybrid cloud and AI, enabling our clients to transform their IT and business services. ServiceNow is integral and a key part of that strategy, providing the critical integration layer, helping our Clients optimise their IT and business workflows and managing their legacy and cloud services.

IBM is one of the largest ServiceNow Global Elite Partners. We are targeting exponential growth with specific strategic partners creating bilateral returns that materially matter and elevate IBM as the relationship of choice for valued client outcomes.

We are seeking a ServiceNow Consultant and Delivery SME to join a fast-growing team of ServiceNow professionals working with our clients across industries, to advise and build solutions to critical business problems.

As a ServiceNow Consultant and Delivery SME you will:

- Prepare and lead functional design workshops including the creation of design specifications based on ServiceNow out-of-the-box functionality and client requirements
- Qualify client requirements through validation of “needs” versus “wants”
- Providing creative solutions to resolve business problems via customer requirements based on technology, process gaps and cultural challenges
- Communicate technical problems and solutions to both technical and non-technical audience
- Work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
- Support technical design activities
- Assist with gap analysis highlighting current state, future state, client needs and good practices
- Communicate in formal presentation settings including medium sized groups, internal and external project teams
- Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
- Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow
- Play a key role in the sales cycle by supporting ServiceNow demonstrations, preparing presentations to clients, and providing support for bid teams across industries
- Assist with the development and extension of ServiceNow based offerings and proposals and across all products (ITSM, ITBM, ITOM, HRSD, Customer Service, Security, Application Development)

**Required Technical and Professional Expertise**
- This is a direct client-facing role requiring primary interaction with client architects, client technical resources, and client process owners
- Experience in providing creative solutions to business problems and working with ServiceNow, IT Service Management (ITIL) processes, metrics and key performance indicators
- Ability to produce documentation on various levels including technical and customer facing
- Experience working in a client-facing consulting or service delivery role within the IT services industry, and have had involved the development of ServiceNow solutions
- Expertise in crafting ServiceNow service solutions that integrate with client service structures and operating models
- Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations at a senior level
- Understand ITIL and architecture frameworks/methods
- Certified ServiceNow System Administrator and have at least one Implementation Specialist Certification
- Understanding of Agile delivery methodologies

ServiceNow Platform Implementation certified

ServiceNow ITSM Professional certified (CIS-ITSM)
- Experience as a ServiceNow Solution/Technical Consultant including implementing the ServiceNow Platform.
- Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro.
- Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience
- Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP, Cloud.
- Mandatory CSA + 2 or more CIS ServiceNow Certificationsa

**Preferred Technical and Professional Expertise**
- Strong analysis and design skills
- Ability to manage competing priorities in a complex environment
- ITIL certification
- Understanding of common business analysis techniques and approaches; and
- Experience of working alongside business analysts to define a solution.

ServiceN

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