Senior Technical Consultant
3 weeks ago
Senior Technical Consultant - ServiceNow
ITSM, ServiceNow, Technical Consultant, client facing
**The Role**
Senior Technical Consultant - ServiceNow is eagerly required for a high-profile position, in which you’ll be ensuring that client outcomes are achieved, and projects are delivered. As you do, they will support you in developing the technical, project managementand relationship building skills that could help define your career.
**Your key responsibilities**
There, you’ll be on the front line, working across a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT, HR, Customer Service, Facilities,Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll often work on-site, facilitating interestingconversations and presenting to executives of large companies, so you’ll need to personally understand and influence our clients.
**Skills and attributes for success**
- Contributing across all aspects of ServiceNow project delivery and solution implementation
- Developing client-specific reporting processes and integration components
- Working closely with ServiceNow technical teams to set up the SaaS Platform
- Providing trusted advice on how digital transformation and technology enablement can lead to improved business performance
**To qualify for the role, you must have**
- A good understanding of the ServiceNow platform and how it can support a client’s digital strategy
- The desire and eagerness to learn and grow your career within the consulting industry
- Have a technical mindset with a keen focus on problem solving and the provision of high-quality documentation
- A drive to respond to a client’s needs with compelling proposals and delivering business value in a market-competitive manner
- A customer-focused approach to work demonstrated by using a deep understanding a client’s environment and supporting the project team to tailor improvement strategies and transformative opportunities precisely to their specific circumstances.
- The ability to meet strict deadlines both individually and as part of a project team
- The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
- A flair for identifying, assessing and recommending opportunities to grow our client base
- An awareness of the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme.
**Ideally, you’ll also have**
- Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management and projects
- Formal ServiceNow certifications
- Experience with ServiceNow capabilities other than IT, including Risk, Cyber, Global Business Services, HR and Financial management
- Experience gained in a client-facing environment
- Knowledge of presentation tools and good presentation skills
- Effective communication skills - written and oral, virtual and face-to-face
- Project Management skills
- Knowledge of the business processes supported by ServiceNow
- Had involvement in pre-sales and sales activities
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