Aftercare Administrator

4 weeks ago

London, United Kingdom GKR Full time

**Aftercare Administrator - Central London - Hybrid Working**

Our client is a highly distinguished and rapidly growing, exciting, registered housing provider. They are looking for a talented and organised Aftercare Administrator to join their Aftercare team.

By working in partnership with several leading house builders, this company will ensure more affordable homes are available and make homeownership more accessible. Want to work for a forward-thinking and highly impressive business and make a social impact? Get in touch today

**Salary**: Up to £30,000 + discretionary annual bonus

**Contract**: Full Time | Permanent

**Location**: Central London - based in office 3 days a week and work from 2 days a week

**Working Hours**: Mon - Fri. 9am - 5.30pm

**+ Great benefits**

**Key Responsibilities**:

- Coordinate and process end of defects inspections, upload defect lists to relevant IT and CRM systems and forwarding to developers in a timely manner
- Manage and input into the IT system
- Support the defect team with defects enquiries
- Assist the Aftercare Team Leader with the accurate recording, tracking, monitoring, reporting and analysis of defects including those that have been made into complaints
- Liaise with colleagues and stakeholders to ensure general enquiries are responded to in a timely manner.
- Assist with duties relating to customer engagement, customer satisfaction and service including arranging meetings, customer liaison, document, and digital management, attending meetings, taking minutes, and assisting with reporting
- Build relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Maintain confidentiality and observe data protection guidelines in line with GDPR

**Experience Requirements**:

- Experience in a customer-facing/customer-service position
- Strong administration experience
- Property experience is ideal but not essential
- Proficient in MS Office suite
- Ability to use initiative to solve problems independently in a professional setting
- Excellent communicator and have experience in communicating and negotiating with internal and external partners verbally and in writing
- Experience in customer service processes including engagement and satisfaction
- Organised and able to self-manage; motivated by own workload, priorities and deadlines
- Have a natural customer focus, a can-do attitude and is a champion for the customer

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