Technical Administrator

7 days ago

BerwickUponTweed, United Kingdom Silvery Tweed Cereals Ltd Full time

**Job Title: Technical Administrator**

**Reports to: Technical Manager**

**Salary: To be agreed**

**Job Purpose Statement**

To provide Technical administrative support to the internal and external Customers of Silvery Tweed Cereals.

**Scope of the Job**

To support the Technical Team in the effective implementation, review and development of the Food Safety and Quality Management Systems at Silvery Tweed Cereals ensuring compliance with appropriate Standards including BRC Global Standard for Food Safety, Organic, Kosher and Customer specific standards.

Ensuring that any Customer supplied Product Specifications that exist as either documents or as electronic files, potentially on bespoke Customer Specification systems, are created and maintained in a current and accurate status.

Responsible for ensuring that all Silvery Tweed Cereals Finished Product, Intermediate and Raw Material Specifications are created, reviewed and filed. These Specifications must remain current and accurate for all materials.

Ensuring that all Inspection, Measuring and Test Equipment, and CCP monitoring equipment have current Calibration certificates that are traceable to National Standards.

To assist with the Environmental Monitoring Programme to ensure that all samples are taken hygienically and tested as per the published Schedule.

To assist in the development and continuous improvement of the STC Food Safety and Quality Management system, including the creation or update of Policies, Procedures, Work Instructions and other Documents and Records. To assist in the identification of systems, equipment, and processes to advance the efficiency and effectiveness of the Technical and Quality systems at Silvery Tweed Cereals.

Support the Audit & Training Officer by performing Internal audits, ensuring that auditees are fully involved and aware of the process and that the audit is reported in a timely manner.

To complete and accurately respond to Customers’ requests for ad-hoc information in a professional and timely manner.

To collate and transpose data from Hygiene records to Spreadsheets for presentation and analysis.

Assisting in the recording, investigation, and effective closure of Customer Complaints as part of Technical Team.

To assist the Technical or Compliance Manager in ensuring that all information from audits (internal, certification and customer) are accurately recorded and communicated to the relevant parties, ensuring that all action points are closed out in the agreed timescale

To act as HACCP Team Secretary, to assist in the organisation and documentation of HACCP reviews. To assist in the maintenance and development of the HACCP plans and to ensure their continual accuracy and efficacy.

To assist where appropriate in other aspects of the Technical and Quality function at Silvery Tweed Cereals.

**Skills & knowledge required for job**

This is a Customer facing role so patience and a professional manner are a must in all dealings with Customers. Negotiation skills will be required.

Good knowledge of Excel for the recording, analysis and reporting of information. Good presentation and clear, concise communication skills both verbal and written are required.

Good knowledge of Word for completion of Internal Specifications and other documentation. This may involve the construction and formatting of new documents.

For the collation of data for completion of Specifications a questioning, inquisitive nature is required as well as the ability to work to high levels of accuracy.

To assist with Audits and Customer Complaints a logical, inquisitive thought processes are required and a tenacious attitude to establishing root cause or issue.

The ability to effectively learn online and offline computer software systems such as Customer or Third-party document submission systems, Specification systems and Laboratory sample submission systems.

Good audit skills, with a recognised internal auditor qualification - able to identify non-conformances, root causes and help to support continuous improvement.

A good understanding of BRCGS certification, Organic certification and Kosher certification

Level 2 HACCP for Food Manufacturing.

Good working knowledge of a Food Safety and Quality Management System.

Able to make decisions, but to refer upwards when the decision requirements management approval

A good understanding of Specifications for all materials used at Silvery Tweed Cereals.

A proactive, enthusiastic and flexible approach to working within the Technical team and wider Silvery Tweed Cereals is required.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- TD152XF.: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative exper

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