Senior Visitor Experience Officer

7 months ago

Ilminster, United Kingdom National Trust Full time

We are looking for a Senior Visitor Experience Officer at Barrington Court, one of the first large mansion properties acquired by the National Trust. Colonel Lyle rescued the partially derelict 16th century Court House in the 1920s and surrounded it with a productive model estate and gardens. Barrington Court sits within the South Somerset portfolio, and you will be working with a leadership team protecting and enhancing one of the most exciting and diverse portfolios in the National Trust.

The portfolio includes Montacute House, Lytes Cary Manor, Tintinhull Garden, Treasurers House, Stoke Sub Hamdon Priory, Priests House and Stembridge Tower Mill.

If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments

What it's like to work here:Barrington Court is a property of change, currently welcoming over 60,000 visitors a year. With a major conservation project - The Revival Project - life is certainly exciting at Barrington. There are some very busy days which require a ‘all hands-on deck approach’, so be prepared to work flexibly to ensure visitors have an amazing experience.

We have a committed and passionate team that are focussed on delivering excellence every day and ensuring our visitors have a memorable visit. We work together as one, supporting each other to achieve a great level of success. We have some relatively new department heads who have brought with them a wide range of skills, a large part of the role will be bringing the team together and developing a culture of creativity where all ideas are welcome. Your days will vary from hour to hour, often seamlessly moving from operational to strategic delivery.

The property has a rural location, so you will require your own transport to get here.

For more information about our property please visit Barrington Court | Somerset | National Trust

What you'll be doing:You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.

With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

**Please also read the full role profile, attached to the end of this advert.**

Who we're looking forWe are looking for someone who understands how to manage operations, motivate multidisciplinary teams, and gets things done. You will enjoy working collaboratively with the property team to connect people through seasonal activities, special events and annual programmes that fit with Barrington Court’s character, setting and local audience needs. You will be an experienced leader, bringing your enthusiasm, drive and determination to this exciting role.

This job is all about providing excellent service and a great visitor experience. To be successful in this role, you’ll need to have:

- great people skills, enabling good and collaborative working relationships with those in your team and across the property.
- excellent organisational skills, and the ability to time manage effectively.
- have a flexible customer focused approach with experience in delivering high standards of customer service.
- solution focussed - practical and problem-solving skills.
- able to communicate effectively at all levels and build strong relationship and internal and external partners.
- someone who enjoys a complex and diverse environment.
- a proven track record in managing, supporting and motivating a team to deliver key objectives and grow performance.
- experience of delivering inspirational engagement activities for varied audiences.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes,

  • Senior Visitor Experience Officer

    7 months ago

    Ilminster, United Kingdom National Trust Full time

    If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments What it's like to work...

  • Customer Relationship Officer

    3 weeks ago

    Ilminster, Somerset, United Kingdom Jobseekers Recruitment Services Full time

    The Temporary After Sales Administrator role at Jobseekers Recruitment Services presents an opportunity for a motivated individual to provide top-notch customer service while supporting the team in Ilminster. The ideal candidate will possess excellent communication skills, be detail-oriented, and thrive in a fast-paced environment. Key responsibilities...

  • Service Assistant

    7 months ago

    Ilminster, United Kingdom National Trust Full time

    As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**: £5267 per...

  • Head Gardener

    2 weeks ago

    Ilminster, United Kingdom National Trust Full time

    As Head Gardener of the first large mansion acquisition for the Trust, Barrington Court, you'll lead and manage the care of the gardens and grounds within a medieval manor farm estate. Working as part of the property leadership team you'll contribute to the running of the whole estate and play a key role in the development of Barrington’s future. This is a...

  • Sales Service Coordinator

    3 weeks ago

    Ilminster, Somerset, United Kingdom Jobseekers Recruitment Services Full time

    Job Overview: Jobseekers Recruitment Services is seeking a Temporary After Sales Administrator to work onsite from their office in Ilminster. This 6-month full-time role (Monday to Friday, 37 hours) offers a competitive salary of £11.70 per hour.Key Responsibilities:Provide exceptional customer service through timely responses to customer inquiries via...

  • Facilities & Support Services Co-ordinator

    7 months ago

    Ilminster, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you. We are looking for a Facilities & Support Services Coordinator at Barrington Court to work as part of wider management team looking after the day-to-day operations of this medieval manor farm...

  • Customer Support Administrator

    6 days ago

    Ilminster, Somerset, United Kingdom Austin Fraser Full time

    Our client, Austin Fraser, is a world-class manufacturer seeking a Temporary After Sales Administrator to work onsite from their office. The ideal candidate will ensure the delivery of required service levels, providing customers with an exceptional experience, stimulating customer retention, and generating additional opportunities.Key ResponsibilitiesAnswer...

  • Facilities & Support Services Co-ordinator

    7 months ago

    Ilminster, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you. We are looking for a Facilities & Support Services Coordinator at Barrington Court to work as part of wider management team looking after the day-to-day operations of this medieval manor farm...

  • Temporary After Sales Administrator

    2 days ago

    Ilminster, United Kingdom Jobseekers Recruitment Services Full time

    Our client is a world class manufacturer; designing, developing, and delivering quality solutions. They are seeking a Temporary After Sales Administrator to work onsite from their office in Ilminster. The Temporary After Sales Administrator ensures the delivery of the required service levels to provide customers with the best experience, stimulate customer...

  • Administrative Assistant

    3 weeks ago

    Ilminster, Somerset, United Kingdom Jobseekers Recruitment Services Full time

    We are looking for an organised Temporary After Sales Administrator to join our team in Ilminster, supporting customers with post-sales services.Main TasksAnswer customer queries promptly and professionally, either via phone or email.Guarantee that customer records are current and accurate, including address updates.Efficiently manage commissioning orders...

  • Temporary After Sales Administrator

    1 month ago

    Ilminster, United Kingdom Jobseekers Recruitment Services Full time

    Our client is a world class manufacturer; designing, developing, and delivering quality solutions. They are seeking a Temporary After Sales Administrator to work onsite from their office in Ilminster. The Temporary After Sales Administrator ensures the delivery of the required service levels to provide customers with the best experience, stimulate customer...

  • Temporary After Sales Administrator

    3 months ago

    Ilminster, United Kingdom CV-Library Full time

    Our client is a world class manufacturer; designing, developing, and delivering quality solutions. They are seeking a Temporary After Sales Administrator to work onsite from their office in Ilminster. The Temporary After Sales Administrator ensures the delivery of the required service levels to provide customers with the best experience, stimulate customer...

  • Temporary After Sales Administrator

    2 weeks ago

    Ilminster, United Kingdom Jobseekers Recruitment Services Full time

    Our client is a world class manufacturer; designing, developing, and delivering quality solutions. They are seeking a Temporary After Sales Administrator to work onsite from their office in Ilminster. The Temporary After Sales Administrator ensures the delivery of the required service levels to provide customers with the best experience, stimulate customer...

  • Office Administrator

    2 weeks ago

    Ilminster, United Kingdom Topline Glass and Glazing Lt.d Full time

    **Topline Glass and Glazing are the largest independent sealed unit manufacturer and glass merchants in Somerset. With over 50 years’ experience in the glass industry, we manufacture and supply high quality sealed units and specialist glass products. As suppliers to a large and varied base of trade customers, our products have been showcased at the likes...

  • After Sales Services Associate

    5 days ago

    Ilminster, Somerset, United Kingdom Austin Fraser Full time

    Austin Fraser seeks a highly organised Temporary After Sales Administrator to support their operations team. As a vital member of the team, you will contribute to delivering excellent customer experiences, driving business success, and generating new opportunities.Key Areas of ResponsibilityField customer calls and emails, providing timely and effective...

  • Temporary After Sales Administrator

    4 weeks ago

    Ilminster, United Kingdom Jobseekers Recruitment Services Full time

    Our client is a world class manufacturer; designing, developing, and delivering quality solutions. They are seeking a Temporary After Sales Administrator to work onsite from their office in Ilminster. The Temporary After Sales Administrator ensures the delivery of the required service levels to provide customers with the best experience, stimulate customer...

  • Temporary Order Coordinator

    4 days ago

    Ilminster, Somerset, United Kingdom Austin Fraser Full time

    Austin Fraser, a renowned manufacturer, requires a skilled Temporary After Sales Administrator to provide exceptional customer support. As a key member of the team, you will play a crucial role in delivering outstanding service, fostering customer loyalty, and driving business growth.Main ObjectivesRespond promptly to customer inquiries, addressing concerns...

  • Senior Quality Assurance Manager

    4 weeks ago

    Ilminster, Somerset, United Kingdom CV Library Full time

    Job OverviewWe are seeking a highly experienced Senior Quality Assurance Manager to lead our quality management team at CV Library. As a seasoned professional, you will be responsible for ensuring product quality, integrity, and traceability by implementing and maintaining the necessary controls and documentation.The successful candidate will have previous...

  • Senior Optics Design Engineer

    2 days ago

    Ilminster, United Kingdom Redline Group Ltd Full time

    Are you looking for a new Senior Optics Design Engineer career opportunity, that can offer remote working? If you are, an exciting opportunity has arisen for a Senior Optics Design Engineer, remote working to join a global leading electronics company specialising in a range of niche markets. Due to continued growth, they are seeking a Senior Optics Design...

  • Senior Optics Design Engineer

    2 days ago

    Ilminster, United Kingdom Redline Group Full time

    Are you looking for a new Senior Optics Design Engineer career opportunity, that can offer remote working?If you are, an exciting opportunity has arisen for a Senior Optics Design Engineer, remote working to join a global leading electronics company specialising in a range of niche markets.Due to continued growth, they are seeking a Senior Optics Design...