Senior Visitor Experience Officer

5 months ago

Ilminster, United Kingdom National Trust Full time

We are looking for a Senior Visitor Experience Officer at Barrington Court, one of the first large mansion properties acquired by the National Trust. Colonel Lyle rescued the partially derelict 16th century Court House in the 1920s and surrounded it with a productive model estate and gardens. Barrington Court sits within the South Somerset portfolio, and you will be working with a leadership team protecting and enhancing one of the most exciting and diverse portfolios in the National Trust.

The portfolio includes Montacute House, Lytes Cary Manor, Tintinhull Garden, Treasurers House, Stoke Sub Hamdon Priory, Priests House and Stembridge Tower Mill.

If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments

What it's like to work here:Barrington Court is a property of change, currently welcoming over 60,000 visitors a year. With a major conservation project - The Revival Project - life is certainly exciting at Barrington. There are some very busy days which require a ‘all hands-on deck approach’, so be prepared to work flexibly to ensure visitors have an amazing experience.

We have a committed and passionate team that are focussed on delivering excellence every day and ensuring our visitors have a memorable visit. We work together as one, supporting each other to achieve a great level of success. We have some relatively new department heads who have brought with them a wide range of skills, a large part of the role will be bringing the team together and developing a culture of creativity where all ideas are welcome. Your days will vary from hour to hour, often seamlessly moving from operational to strategic delivery.

The property has a rural location, so you will require your own transport to get here.

For more information about our property please visit Barrington Court | Somerset | National Trust

What you'll be doing:You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.

With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

**Please also read the full role profile, attached to the end of this advert.**

Who we're looking forWe are looking for someone who understands how to manage operations, motivate multidisciplinary teams, and gets things done. You will enjoy working collaboratively with the property team to connect people through seasonal activities, special events and annual programmes that fit with Barrington Court’s character, setting and local audience needs. You will be an experienced leader, bringing your enthusiasm, drive and determination to this exciting role.

This job is all about providing excellent service and a great visitor experience. To be successful in this role, you’ll need to have:

- great people skills, enabling good and collaborative working relationships with those in your team and across the property.
- excellent organisational skills, and the ability to time manage effectively.
- have a flexible customer focused approach with experience in delivering high standards of customer service.
- solution focussed - practical and problem-solving skills.
- able to communicate effectively at all levels and build strong relationship and internal and external partners.
- someone who enjoys a complex and diverse environment.
- a proven track record in managing, supporting and motivating a team to deliver key objectives and grow performance.
- experience of delivering inspirational engagement activities for varied audiences.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes,

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